Customer Service Advisor - Part-Time Evenings

JR United Kingdom; Treharris; On-site; GBP 25,000 - 26,000; Part time

Job summary

An established industry player is seeking a part-time Customer Service Advisor to join their Mobile Technical Team in Treharris. This role offers the opportunity to assist customers with various mobile technology queries, providing a chance to develop problem-solving and communication skills. With a flexible schedule, you can balance work with personal commitments while enjoying generous perks such as discounts on products, online GP services, and support for career development. If you're naturally helpful and enjoy working in a team-oriented environment, this position could be the perfect fit for you.

Benefits

Huge discounts on EE & BT products

Access to online GP services 24/7

Market-leading paid carer’s leave

Family leave with full and half pay

Support for career development

Volunteering days

Optional private healthcare

Optional dental insurance

Qualifications

• No specific experience required; training provided.
• Ability to build relationships and stay calm under pressure.

Responsibilities

• Assist customers with mobile tech-related queries over the phone.
• Provide support for device issues and maintain customer connections.

Skills

Problem-solving

Customer service

Technical support

Communication

Job description

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Customer Service Advisor - Part-Time Evenings, treharris

Client: EE

Location: treharris, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

2

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Type: Part-time, Permanent

Salary: £25,087.00 pro-rata, rising to £25,684.00 pro-rata after 8 months, plus uncapped commission

Hourly rate: £12.82

Hours: 20 hours per week

Are you someone who enjoys solving problems? Perhaps you like gaming or tinkering with technology? If so, your transferable skills could lead to success in a Customer Service Technical role with EE.

Join our Mobile Technical Team in Merthyr Tydfil, where you'll assist customers over the phone with various mobile tech-related queries. Whether it's a simple device issue or something more complex, your support helps keep people connected with their loved ones. Every call is different.

No specific experience is required. If you're naturally helpful, calm, and good at building relationships, we can train you on the rest.

This role offers flexibility to support your life commitments. We aim to help you succeed by allowing you to schedule your own breaks, bank time, and occasionally work from home.

What’s in it for you?

• Starting hourly rate of £12.82, plus incentives and bonuses
• Huge discounts on EE & BT products, saving hundreds of pounds annually
• Access to online GP services 24/7 for you and your immediate family
• Market-leading paid carer’s leave, up to 2 weeks
• Family leave with 18 weeks full pay and 8 weeks half pay in the first year
• Support for your career development
• Volunteering days to give back to your community
• Optional private healthcare and dental insurance

We foster a positive team culture with meaningful support and tailored training to help you build a lasting career. What are you waiting for?