Customer Service Advisor - Part-Time Evenings

JR United Kingdom; Hengoed; On-site; GBP 25,000 - 26,000; Part time

Job summary

An established industry player is seeking a part-time Customer Service Advisor to join their Mobile Technical Team. This role offers the chance to assist customers with their mobile technology queries, ensuring they stay connected with loved ones. With flexible working arrangements and comprehensive training provided, this position is perfect for individuals who are naturally helpful and enjoy solving problems. You'll be part of a supportive team that values your contributions and offers opportunities for career development. Don't miss this chance to build a rewarding career in customer service!

Benefits

Discounts on EE & BT products

Access to 24/7 online GP services

Paid carer’s leave of up to 2 weeks

Family leave with full and half pay

Career development support

Volunteering days

Optional private healthcare

Dental insurance

Qualifications

• No specific experience is required; we can train you.
• Ability to build relationships and remain calm under pressure.

Responsibilities

• Assist customers with mobile tech-related queries over the phone.
• Help resolve simple device issues and complex problems.

Skills

Problem-solving

Customer service

Communication

Technical troubleshooting

Education

No specific experience required

Job description

Customer Service Advisor - Part-Time Evenings, Hengoed

Client: EE

Location: Hengoed

Job Category: Other

EU work permit required: Yes

Job Details

• Type: Part-time, Permanent
• Salary: £25,087.00 pro-rata, rising to £25,684.00 pro-rata after 8 months, plus uncapped commission
• Hourly rate: £12.82
• Hours: 20 hours per week

Job Description

Are you someone who enjoys solving problems? Perhaps you like gaming or tinkering with technology. If so, your transferrable skills can lead to success in a Customer Service Technical role with EE.

Join our Mobile Technical Team in Merthyr Tydfil and assist customers over the phone with various mobile tech-related queries. Whether helping with simple device issues or more complex problems, your support helps keep people connected with their loved ones.

No specific experience is required. If you're naturally helpful, calm, and good at building relationships, we can train you on the rest.

We offer flexible working arrangements to support your life commitments, including scheduled breaks, banking time, and occasional home working.

Benefits

• Starting hourly rate of £12.82, plus incentives and bonuses
• Discounts on EE & BT products, saving hundreds annually
• Access to 24/7 online GP services for you and your immediate family
• Market-leading paid carer’s leave of up to 2 weeks
• Family leave with 18 weeks full pay and 8 weeks half pay
• Career development support and opportunities
• Volunteering days to give back to your community
• Optional private healthcare and dental insurance

Join a team with a great culture, support, and training to help you build a lasting career. What are you waiting for?