Customer Service Advisor - Part-Time Evenings

JR United Kingdom; Bargoed; On-site; GBP 25,000 - 26,000; Part time

Job summary

An established industry player is seeking a Customer Service Advisor for part-time evening shifts in Bargoed. This role offers the opportunity to work with a dynamic Mobile Technical Team, assisting customers with mobile technology queries. With a starting hourly rate of £12.82 and potential for bonuses, this position provides flexibility to balance personal commitments. Enjoy various perks, including discounts on products, access to healthcare services, and support for career development. If you have a knack for problem-solving and enjoy helping others, this role could be the perfect fit for you.

Benefits

Huge discounts on EE & BT products

24/7 online GP service

Paid carer’s leave

Family leave with full pay

Career development support

Volunteering days

Optional private healthcare

Dental insurance

Qualifications

• No specific experience required; training provided.
• Helpful and calm demeanor is essential.

Responsibilities

• Assist customers with mobile tech-related queries over the phone.
• Help resolve simple device issues and complex problems.

Skills

Problem Solving

Customer Service

Communication

Job description

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Customer Service Advisor - Part-Time Evenings, Bargoed

Client: EE

Location: Bargoed, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 5

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

Type: Part-time, Permanent

Salary: £25,087.00 pro-rata, rising to £25,684.00 pro-rata after 8 months, plus uncapped commission

Hourly rate: £12.82

Hours: 20 hours per week

Are you someone who enjoys solving problems? Perhaps you like gaming or tinkering with technology? If so, your transferable skills can lead to success in a Customer Service Technical role with EE.

Join our Mobile Technical Team in Merthyr Tydfil, where you'll assist customers over the phone with various mobile tech-related queries. Whether it's a simple device issue or something more complex, your support helps keep people connected with loved ones. No specific experience is required; if you're helpful, calm, and good at building relationships, we can train you.

This role offers flexibility to support your life commitments. We aim to help you succeed by allowing you to schedule your own breaks, bank time, and occasionally work from home.

What’s in it for you?

• Starting hourly rate of £12.82, plus incentives and bonuses
• Huge discounts on EE & BT products, saving you hundreds annually
• Access to a 24/7 online GP service for you and your immediate family
• Market-leading paid carer’s leave, up to 2 weeks
• Family leave with 18 weeks full pay and 8 weeks half pay in the first year
• Support for your career development
• Volunteering days to give back to your community
• Optional private healthcare and dental insurance

We foster a great team culture with support and tailored training to help you build a lasting career. What are you waiting for?