Customer Service Advisor - Part-Time Evenings (Hengoed)

JR United Kingdom; Caerphilly; On-site; GBP 25,000 - 26,000; Part time

Job summary

An established industry player is seeking a Customer Service Advisor for part-time evening shifts in Caerphilly. This role offers a fantastic opportunity to engage with customers, providing support for mobile technology issues. With a starting hourly rate of £12.82 and the potential for bonuses, you will enjoy flexible working arrangements, including the ability to schedule your own breaks. The company promotes a supportive team culture and offers various benefits, including discounts on products, healthcare options, and generous family leave. If you have a knack for problem-solving and enjoy helping others, this could be the perfect role for you.

Benefits

Flexible working arrangements

Huge discounts on EE & BT products

24/7 online GP service

Paid carer’s leave

Family leave with full pay

Career development support

Volunteering days

Optional private healthcare

Dental insurance

Qualifications

• No specific experience required; training provided.
• Ability to build relationships and remain calm under pressure.

Responsibilities

• Assist customers with mobile tech-related queries over the phone.
• Provide support for both simple and complex device issues.

Skills

Problem Solving

Customer Service

Relationship Building

Job description

Social network you want to login/join with:

Customer Service Advisor - Part-Time Evenings (Hengoed), Caerphilly

Client:

EE

Location:

Caerphilly, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

Part-time: Permanent

Salary: £25,087.00 pro-rata rising to £25,684.00 pro-rata after 8 months in role, plus uncapped commission

Hourly rate: £12.82

Hour options: 20 Hours

Are you someone who enjoys solving problems? Whether you like gaming or tinkering with technology, you have transferable skills that can lead to success in a Customer Service Technical role with EE.

Join our Mobile Technical Team in Merthyr Tydfil, where you'll assist customers over the phone with various mobile tech-related queries. From simple device questions to more complex issues, your support helps keep them connected with loved ones. Each day offers new challenges.

No specific experience is required. If you're naturally helpful, calm, and good at building relationships, we can train you on the rest.

We offer flexible working arrangements to support your life outside work, including scheduling your own breaks, banking time, and occasional home working.

What’s in it for you?

• Starting hourly rate of £12.82, plus incentives and bonuses
• Huge discounts on EE & BT products, saving hundreds of pounds annually
• Access to a 24/7 online GP service for you and your immediate family
• Market-leading paid carer’s leave, up to 2 weeks for those caring for family or friends
• Family leave with 18 weeks full pay and 8 weeks half pay in the first year
• Support to develop your career within EE
• Volunteering days to give back to your community
• Optional private healthcare and dental insurance

We foster a great team culture with meaningful support and tailored training to help you build a lasting career. What are you waiting for?