Customer Service Advisor - Part-Time Evenings (New Tredegar)

JR United Kingdom; New Tredegar; On-site; GBP 25,000 - 26,000; Part time

Job summary

An established industry player is seeking a Customer Service Advisor to join their Mobile Technical Team. This part-time role offers the opportunity to assist customers with various mobile technology issues, providing solutions and support. With a flexible working environment and a focus on personal development, this position is perfect for those who enjoy problem-solving and helping others. You'll receive comprehensive training and support, ensuring you thrive in this dynamic role. Join a team that values your contributions and offers a pathway for career growth.

Benefits

Flexible working options

Discounts on EE & BT products

Access to an online GP

Paid carer’s leave

Family leave with full pay

Career development support

Volunteering days

Optional private healthcare

Dental cover

Qualifications

• No specific experience necessary; training provided.
• Naturally helpful and calm demeanor required.

Responsibilities

• Assist customers with mobile tech-related queries over the phone.
• Help keep customers connected with their loved ones.

Skills

Problem Solving

Customer Relationship Management

Technical Support

Job description

Customer Service Advisor - Part-Time Evenings (New Tredegar), New Tredegar

Client: EE

Location: New Tredegar, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Details

• Type: Part-time, Permanent
• Salary: £25,087.00 pro-rata, rising to £25,684.00 pro-rata after 8 months, plus uncapped commission
• Hourly rate: £12.82
• Hours: 20 hours per week

Job Description

Are you someone who enjoys solving problems? Perhaps you like gaming or tinkering with technology? If so, your transferable skills could lead to success in a Customer Service Technical role with EE.

Join our Mobile Technical Team in Merthyr Tydfil, where you'll assist customers over the phone with various mobile tech-related queries. Whether it's a simple device issue or something more complex, you'll help keep our customers connected with their loved ones. Each day brings new challenges and opportunities to learn.

No specific experience is necessary. If you're naturally helpful, calm, and good at building relationships, we can train you on the rest.

We offer flexible working options to support your life outside work, including scheduling your own breaks, banking time, and occasional home working.

Benefits

• Starting hourly rate of £12.82, plus incentives and bonuses
• Huge discounts on EE & BT products, saving hundreds of pounds annually
• Access to an online GP via telephone or video 24/7 for you and your immediate family, fully funded
• Market-leading paid carer’s leave, up to 2 weeks
• Family leave with 18 weeks full pay and 8 weeks half pay in the first year
• Support for career development and progression
• Volunteering days to support your community
• Optional private healthcare and dental cover

Join our team for a supportive culture, meaningful development opportunities, and a chance to build a lasting career. What are you waiting for?