Customer Service Advisor - Part-Time Evenings

JR United Kingdom; New Tredegar; On-site; GBP 25,000 - 26,000; Part time

Job summary

An established industry player is seeking a Customer Service Advisor to join their Mobile Technical Team in New Tredegar. This part-time role offers flexibility and the chance to assist customers with various mobile tech queries. With a supportive team culture and tailored training, you will have the opportunity to develop your skills while making a real difference in customers' lives. Enjoy a competitive hourly rate, generous discounts on products, and access to healthcare services, all while balancing work with personal commitments. If you have a passion for helping others, this role is perfect for you.

Benefits

Huge discounts on EE & BT products

Access to online GP services 24/7

Market-leading paid carer’s leave

Family leave with full pay

Support for career development

Volunteering days

Optional private healthcare

Optional dental cover

Qualifications

• No specific experience required; training provided.
• Ability to build relationships and assist customers effectively.

Responsibilities

• Assist customers with mobile tech-related queries over the phone.
• Provide solutions for device issues and keep customers connected.

Skills

Problem Solving

Customer Service

Communication

Technical Skills

Job description

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Customer Service Advisor - Part-Time Evenings, New Tredegar

Client: EE

Location: New Tredegar, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Type: Part-time, Permanent

Salary: £25,087.00 pro-rata, rising to £25,684.00 pro-rata after 8 months, plus uncapped commission

Hourly rate: £12.82

Hours: 20 hours per week

Are you someone who enjoys solving problems? Perhaps you like gaming or tinkering with technology? If so, your transferable skills could make you successful in a Customer Service Technical role with EE.

Join our Mobile Technical Team in Merthyr Tydfil, where you'll assist customers over the phone with various mobile tech-related queries. Whether it's a simple device issue or something more complex, you'll help keep people connected with their loved ones. The role offers variety and the chance to make a real difference.

No specific experience is required. If you're naturally helpful, calm, and good at building relationships, we can train you on the rest.

This role is designed with flexibility in mind to support your life circumstances. We offer options like scheduling your own breaks, banking time, and occasional home working to help you balance work and personal commitments.

What’s in it for you?

• Starting hourly rate of £12.82, plus incentives and bonuses
• Huge discounts on EE & BT products, saving you hundreds of pounds annually
• Access to online GP services 24/7 for you and your immediate family, fully funded by EE
• Market-leading paid carer’s leave, up to 2 weeks, to support colleagues caring for family or friends
• Family leave including 18 weeks of full pay and 8 weeks of half pay in the first year, for all parents
• Support for career development and progression
• Volunteering days to give back to your community
• Optional private healthcare and dental cover for you and your family

Join us for a supportive team culture, meaningful development opportunities, and tailored training to help you build a lasting career. What are you waiting for?