Customer Service Advisor - Part-time Evenings

BT Group; Merthyr Tydfil; On-site; GBP 25,000 - 26,000; Part time

Job summary

A leading company in the telecommunications sector seeks part-time Customer Service Advisors for their Merthyr Tydfil contact center. In this flexible role, you'll be an essential part of the Billing Team, utilizing your valuable life experiences to provide exceptional service to customers. With competitive pay, great benefits including discounts on products, and opportunities for career development, this is your chance to make a meaningful impact in a supportive environment.

Benefits

Discounts on EE & BT products

Access to online GP services 24/7

Paid carer’s leave of up to 2 weeks

Family leave with full and half pay options

Support for career development

Volunteering days

Optional private healthcare and dental insurance

Qualifications

• Life experience that translates into customer service skills.
• Ability to navigate challenging situations effectively.
• Flexibility in work scheduling and break management.

Responsibilities

• Engage with customers to understand their needs.
• Provide solutions and support for billing inquiries.
• Work towards achieving best outcomes for customers.

Skills

Customer service skills

Communication

Problem-solving

Job description

Customer Service Advisor - Part-time Evenings

Location: Merthyr Tydfil Contact Centre, Rhydycar Business Park, Merthyr Tydfil, CF48 1DH, United Kingdom

Salary: £25,087.00 pro-rata, rising to £25,684.00 pro-rata after 8 months in role, plus uncapped commission

Working Hours: Monday to Friday, 16:45-21:00; Off on Saturday and Sunday

Are you someone with valuable life experience that can help navigate challenging situations? Whether from raising a family or building relationships, your skills are transferable to a Customer Service Billing role with EE.

Join our Billing Team in Merthyr and make a difference by speaking with customers, listening to their needs, and working together for the best outcomes.

This role offers flexibility to support your life commitments, including scheduling your own breaks, banking time, and occasional home working.

What’s in it for you?

• Starting hourly rate of £12.82, plus incentives and bonuses
• Discounts on EE & BT products, saving you hundreds annually
• Access to online GP services 24/7 for you and your immediate family
• Market-leading paid carer’s leave of up to 2 weeks
• Family leave with 18 weeks full pay and 8 weeks half pay in the first year
• Support for career development and progression
• Volunteering days to give back to your community
• Optional private healthcare and dental insurance

Join a team with a great culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?