Part-time Customer Service Advisor

JR United Kingdom; Caerphilly; On-site; GBP 25,000 - 26,000; Full time

Job summary

A prominent opportunity in Customer Service Billing awaits you at a leading company. Join the Billing Team in Merthyr Tydfil and leverage your life experiences to assist customers in managing their accounts effectively. Enjoy flexible working, a strong company culture, and numerous benefits designed to support you and your career development.

Benefits

Discounts on EE & BT products

Access to a 24/7 online GP service

Market-leading paid carer’s leave

Family leave with full and half pay

Career development support

Volunteering days

Optional private healthcare

Dental coverage

Qualifications

• Experience in customer service or similar roles.
• Ability to navigate challenging situations.
• Transferable life skills.

Responsibilities

• Speak with customers over the phone about their accounts.
• Listen to customer needs and find solutions.
• Schedule breaks and manage personal time.

Skills

Communication

Problem Solving

Resilience

Job description

Salary: £25,087.00 pro-rata, rising to £25,684.00 pro-rata after 8 months in role, plus uncapped commission

Location: Merthyr Tydfil Contact Centre

Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH

Job Description:

Are you someone with a wealth of life experience that can help navigate challenging situations? Whether it's resilience from raising a family or life skills built from building relationships, you have the transferable skills to succeed in a Customer Service Billing role with EE.

Join our Billing Team in Merthyr to speak with customers over the phone about their accounts, listen to their needs, and work together to find the best solutions.

This role offers flexibility to support your personal life, including scheduling your own breaks, banking time, and occasional home working.

What’s in it for you?

• Starting hourly rate of £12.82, plus incentives and bonuses
• Discounts on EE & BT products, saving hundreds of pounds annually
• Access to a 24/7 online GP service for you and your immediate family
• Market-leading paid carer’s leave, up to 2 weeks
• Family leave with 18 weeks full pay and 8 weeks half pay in the first year
• Support to develop your career within EE
• Volunteering days to give back to your community
• Optional private healthcare and dental coverage

Join a team with a great culture, support, and tailored training to help you build a lasting career. What are you waiting for?