Customer Service Advisor - Part-Time Evenings

JR United Kingdom; Pontypridd; On-site; GBP 25,000 - 26,000; Part time

Job summary

An established industry player is seeking a Customer Service Advisor for part-time evening shifts in Pontypridd. This dynamic role involves assisting customers with various mobile technology queries, ensuring they stay connected with their loved ones. With no specific experience required, the company values helpfulness and calmness, offering comprehensive training. Enjoy a competitive hourly rate, flexible scheduling, and numerous perks, including discounts on products and access to online healthcare. Join a supportive team culture focused on career development and community involvement. Don't miss this opportunity to make a difference!

Benefits

Huge discounts on EE & BT products

Online GP access 24/7

Market-leading paid carer’s leave

18 weeks full pay Family Leave

Career development support

Volunteering days

Optional Private Healthcare

Dental insurance

Qualifications

• No specific experience is required; training will be provided.
• Good at building relationships and naturally helpful.

Responsibilities

• Assist customers with mobile tech-related queries over the phone.
• Provide solutions for both simple and complex device issues.

Skills

Problem Solving

Communication

Customer Service

Education

No specific experience required

Job description

Social network you want to login/join with:

Customer Service Advisor - Part-Time Evenings, Pontypridd

Client:

EE

Location:

Pontypridd, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Part-time: Permanent

Salary: £25,087.00 pro-rata rising to £25,684.00 pro-rata after 8 months in role, plus uncapped commission

Hourly rate: £12.82

Hour options: 20 Hours

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE.

Join our Mobile Technical Team in Merthyr Tydfil, where you'll be talking over the phone to customers with various mobile tech-related queries. Whether helping with simple device questions or more complex issues, you'll be making a difference in keeping people connected with their loved ones. The role is dynamic and varied.

No specific experience is required. If you're naturally helpful, calm, and good at building relationships, we can train you on the rest.

We value flexibility and understand that life changes. We support your success by offering options to schedule your own breaks, bank time, and occasional home working.

What’s in it for you?

• Starting hourly rate of £12.82, plus incentives and bonuses
• Huge discounts on EE & BT products, saving hundreds of pounds annually
• Online GP access 24/7 for you and your immediate family, fully funded
• Market-leading paid carer’s leave, up to 2 weeks
• Family Leave: 18 weeks full pay and 8 weeks half pay in the first year
• Support for career development and progression
• Volunteering days to give back to your community
• Optional Private Healthcare and Dental insurance

We foster a great team culture, provide meaningful support, and offer tailored training to help you build a lasting career. What are you waiting for?