Customer Service Advisor - Out of Hours

Manpower UK Limited; Inverness; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading staffing company has an opportunity for a Customer Service Advisor in Inverness or Nairn. This role involves providing 1st line IT support, responding to customer requests via various channels, and ensuring high service standards. Ideal candidates will possess strong communication skills and a passion for customer service. Full training will be provided, making this a great entry point for those looking to establish a career in this field.

Qualifications

• Background in Customer Service would be beneficial.
• Full training will be provided.

Responsibilities

• Respond to incoming requests via telephone, email, and web chat.
• Log all requests in the appropriate call logging software.
• Assign calls to relevant support teams.
• Keep customers updated with the progress of their request.

Skills

Effective communication skills

Passion for delivering exceptional customer service

Ability to work independently and in a team

Strong analytical skills

Ability to work under pressure

Job description

Overview

Customer Service Advisor - Out of Hours
Salary: £12.60 per hour (Living Wage Employer)
Shift Uplift: £400 per month
Location: Capgemini, Inverness, or Nairn
Hours: Night shifts are 1800 - 0700 and Day shifts are 0700 - 1800

1. Typical shift pattern is a 3-week rotation:
1. Week 1: Mon - Off, Tues - Off, Wed - Off, Thu - Night, Fri - Night, Sat - Night, Sun - Night
2. Week 2: Mon - Off, Tues - Off, Wed - Off, Thu - Off, Fri - Off, Sat - Day, Sun - Day
3. Week 3: Mon - Night, Tues - Night, Wed - Night, Thu - Off, Fri - Off, Sat - Off, Sun - Off

Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini based in Inverness or Nairn.

As a Customer Service Advisor, you will be the first point of contact for customers. Your main responsibility is to provide 1st line IT support to Capgemini's clients.

What you’ll do

• Respond to incoming requests via telephone, email, and web chat
• Log all requests in the appropriate call logging software
• Assign calls to relevant support teams
• Action Back Office requests as and when required
• Advise customers and support teams of known problems/workarounds
• Ensure customers are kept updated with the progress of their request
• Contribute to overall achievements by maintaining agreed personal targets

A background in Customer Service would be beneficial, however full training will be provided to ensure you are successful in your role.

What you’ll bring

• Effective communication skills, both verbally and in writing
• Genuine passion for delivering exceptional customer service
• A keen willingness to learn and adapt
• The ability to work both independently and in a team environment
• Strong analytical skills
• Ability to work under pressure

If you feel that you fit the above criteria, then apply today!