Customer Service Advisor — Multichannel Support & Growth

Shoe Zone; East Midlands; On-site; GBP 24,000; Part time

Job summary

A leading footwear retailer based in Leicester is looking for a Customer Services Advisor to join their team. The ideal candidate will have excellent communication skills and experience in customer service or retail. Responsibilities include handling customer enquiries via phone, email, and social media, ensuring positive outcomes for all queries. This role offers a zero-hour contract with flexibility required for weekdays and weekends, and comes with great benefits including a profit-share scheme and development opportunities.

Benefits

Profit Share Scheme

Free on-site parking

Free on-site gym

25% Discount on products

Opportunities for Progression and Development

Workplace pension

Access to Retail Trust services

Qualifications

• Friendly, enthusiastic, and committed to delivering exceptional customer service.
• Excellent verbal and written communication skills with a positive telephone manner.
• Previous customer service and/or retail experience is desirable.

Responsibilities

• Handle day-to-day customer enquiries through various channels.
• Resolve email and live chat enquiries.
• Answer customer telephone calls.
• Respond to customer queries on social media.
• Liaise with couriers to resolve delivery enquiries.

Skills

Verbal communication

Written communication

Microsoft Office

Education

GCSE Level 4/Grade C in Maths and English

Job description

A leading footwear retailer based in Leicester is looking for a Customer Services Advisor to join their team. The ideal candidate will have excellent communication skills and experience in customer service or retail. Responsibilities include handling customer enquiries via phone, email, and social media, ensuring positive outcomes for all queries. This role offers a zero-hour contract with flexibility required for weekdays and weekends, and comes with great benefits including a profit-share scheme and development opportunities.