Customer Service Advisor - Multichannel & KPI Driven

Network Plus group; Warrington; On-site; GBP 19,000 - 30,000; Full time

Benefits offered by this job

Full benefits package

Equal Opportunity Employer

Armed Forces-friendly

Job summary

Network Plus Group in Warrington is hiring a Customer Service Advisor to manage customer and client enquiries by phone, website and email. You will ensure satisfaction, update records, and escalate issues as needed, while maintaining efficiency and accuracy.

The role emphasizes strong communication, IT literacy, and ability to work to deadlines within a busy utilities environment. Competitive salary and full benefits are offered.

Qualifications

• Experience in customer service with strong communication.
• IT literacy and ability to use standard systems.
• Ability to work to deadlines in a busy environment.

Responsibilities

• Handle customer and client enquiries via phone, website and email.
• Maintain accurate records in databases and escalate where needed.
• Resolve complaints within KPI/SLA targets.
• Provide high-quality service to external and internal customers.

Skills

Customer service

IT skills

Organisation

Job description

Network Plus Group in Warrington is hiring a Customer Service Advisor to manage customer and client enquiries by phone, website and email. You will ensure satisfaction, update records, and escalate issues as needed, while maintaining efficiency and accuracy.

The role emphasizes strong communication, IT literacy, and ability to work to deadlines within a busy utilities environment. Competitive salary and full benefits are offered.