Customer Service Specialist

Network Plus; East Midlands; On-site; GBP 24,285 - 29,682; Full time

Benefits offered by this job

Full benefits package

Competitive salary based on experience

Job summary

A leading utility company is seeking a Customer Service Specialist to manage customer and client inquiries via telephone, web, and email. The ideal candidate should possess strong customer service skills, ideally in a contact centre environment, and have excellent IT literacy. Responsibilities include ensuring high levels of customer satisfaction, efficient response handling, and complaint resolution. This role offers a competitive salary of £26,984 per year along with a full benefits package.

Qualifications

• Experience within the utilities sector is desired but not essential.
• Background in customer service, ideally within a contact centre or field operations environment.
• Ability to learn new platforms quickly.

Responsibilities

• Ensure the highest level of customer service for all customers.
• Respond to customer enquiries efficiently with professionalism.
• Manage customer complaints within agreed timescales.

Skills

Customer service experience

IT and system literacy

Organisational skills

Job description

Join to apply for the Customer Service Specialist role at Network Plus.

Department: Severn Trent Water
Location: Brunel House
Compensation: £26,984 / year

Description
The Customer Service Advisor will manage a range of customer and client inquiries through telephone, web, and email channels, ensuring excellent customer satisfaction and accurate completion of daily tasks.

Key Responsibilities

• Ensure the highest level of customer service is achieved for both external and internal customers, providing excellent satisfaction every time.
• Respond to customer and client enquiries efficiently, ensuring professionalism and empathy in all interactions.
• Prioritise contacts effectively to meet all client and customer operational requirements.
• Maintain and update customer and client databases, ensuring all issues are recorded thoroughly and escalated appropriately.
• Manage the resolution of customer complaints within agreed timescales, meeting company KPIs and SLAs.
• Collaborate with field and planning teams to ensure customer promises are met and information is accurately communicated.

Skills, Knowledge & Expertise

• Experience within the utilities sector is desired but not essential.
• Background in customer service, ideally within a contact centre or field operations environment.
• Strong IT and system literacy, with the ability to learn new platforms quickly.
• Excellent organisational skills and ability to meet important deadlines in a fast‑paced environment.

Job Benefits

We offer a competitive salary based on experience along with a full benefits package.

Equal Opportunity

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces‑friendly. We welcome applications from ex‑Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

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