Customer Service Advisor

Michael Page; Warrington; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Fixed-term contract

Possibility to extend / go perm

Immediate start

Career progression

Job summary

Michael Page is seeking a Customer Service Advisor in Warrington to manage day-to-day customer enquiries, ensuring clear and useful information is provided to support queries. The role involves handling inquiries across channels, recording interactions accurately, and escalating complex issues as needed.

The ideal candidate will have experience in customer-facing environments, excellent communication skills, and a practical approach to resolving issues while maintaining up-to-date records and

Qualifications

• Experience of handling customer enquiries in a customer-facing setting.
• Clear written and verbal communication skills.
• The ability to explain information in a straightforward and helpful way.
• Confidence in recording customer information accurately.
• The ability to manage a range of enquiries and organise tasks effectively.
• A practical approach to resolving customer issues and identifying when to refer them.

Responsibilities

• Respond to customer enquiries clearly and professionally, providing accurate information and practical next steps.
• Handle customer contact across agreed communication channels and ensure each enquiry is recorded correctly.
• Listen carefully to customer concerns and resolve straightforward issues in a timely manner.
• Refer complex enquiries to the appropriate colleague or team, giving them clear details to support a prompt response.
• Keep customer records up to date so that information is available when it is needed.
• Follow agreed Customer Service processes to provide a consistent experience for customers.
• Work with colleagues to manage enquiries effectively and maintain a reliable service.

Skills

Customer enquiries

Clear communication

Explain information clearly

Data accuracy

Organisation

Issue resolution

Job description

As a Customer Service Advisor in Warrington, you will handle day-to-day customer enquiries from customers, ensuring they receive clear, useful information to help support their query.

Client Details

This business is a well-known entity in it' sector and they are looking for an experienced Customer Service Advisor to join their Warrington team.

Description

• Respond to customer enquiries clearly and professionally, providing accurate information and practical next steps.
• Handle customer contact across agreed communication channels and ensure each enquiry is recorded correctly.
• Listen carefully to customer concerns and resolve straightforward issues in a timely manner.
• Refer complex enquiries to the appropriate colleague or team, giving them clear details to support a prompt response.
• Keep customer records up to date so that information is available when it is needed.
• Follow agreed Customer Service processes to provide a consistent experience for customers.
• Work with colleagues to manage enquiries effectively and maintain a reliable service.

Profile

• Experience of handling customer enquiries in a customer-facing setting.
• Clear written and verbal communication skills.
• The ability to explain information in a straightforward and helpful way.
• Confidence in recording customer information accurately.
• The ability to manage a range of enquiries and organise tasks effectively.
• A practical approach to resolving customer issues and identifying when to refer them.

Job Offer

• Fixed-term contract.
• Possibility to go perm or be extended.
• Immediate start.
• Excellent career prospects