Customer Service Advisor

JDR Recruitment; Warrington; On-site; GBP 20,000 - 23,000; Full time

Job summary

JDR Recruitment Ltd in Warrington is seeking a Customer Service Advisor to join a busy team on a temporary to permanent basis. You will handle inbound enquiries by phone and other channels, resolve issues and take ownership of queries while delivering professional service.

Experience in utilities is preferred; you will need strong communication and problem-solving skills, with a flexible approach to shifts from 7am to 10pm, seven days a week.

Qualifications

• Experience in customer service or a contact centre.
• Experience in utilities (water, gas, electricity or broadband) preferred.
• Strong communication and problem-solving skills.
• Able to think independently and handle difficult conversations.
• Attention to detail and accurate administration.
• Able to work shifts between 7am and 10pm, 7 days a week.

Responsibilities

• Handle inbound customer enquiries by phone and other communication channels.
• Resolve customer queries professionally and promptly.
• Investigate issues and take ownership through to resolution.
• Explain products, services, billing and account information clearly.
• Update customer records with accurate information.
• Maintain composure in challenging conversations and meet targets.

Skills

Customer service

Communication

Problem solving

Flexibility

Job description

Customer Service Advisor

Location: Warrington
Pay Rate: £14.87 - £16.36 per hour
Contract: Temporary to Permanent
Working Hours: Flexible shifts between 7am and 10pm, 7 days a week

The Role

We are recruiting Customer Service Advisors to join a busy team in Warrington. This is a temp-to-perm opportunity for people who enjoy speaking to customers, solving problems and taking ownership of queries.

We're particularly interested in candidates with experience in utilities, such as water, gas, electricity or broadband. If you've worked in a contact centre or customer service environment and know how to handle a range of customer enquiries, we'd like to hear from you.

We're looking for people who are confident communicators, think on their feet and can get to the bottom of an issue rather than simply following a script.

Key Responsibilities

• Handle inbound customer enquiries by phone and other communication channels.
• Resolve customer queries efficiently and professionally.
• Investigate issues and take ownership through to resolution.
• Explain products, services, billing and account information clearly.
• Update customer records and maintain accurate information.
• Manage challenging conversations calmly and professionally.
• Work towards service levels, quality standards and customer satisfaction targets.

What We're Looking For

• Previous experience in customer service or a contact centre.
• Ideally, experience within utilities, including water, gas, electricity or broadband.
• Strong communication and problem-solving skills.
• A confident, proactive approach with the ability to think independently.
• The ability to manage difficult conversations and find practical solutions.
• Good attention to detail and accurate administration skills.
• Flexibility to work shifts between 7am and 10pm, across all seven days of the week.

What's on Offer?

• Hourly pay between £14.87 and £16.36, depending on experience.
• A temp-to-perm opportunity with the potential for a permanent position.
• The chance to build on your customer service experience within a busy operational team.

We are an equal opportunities employer and welcome applications from individuals of all backgrounds.

We are committed to creating an inclusive environment where everyone feels valued and respected.

JDR Recruitment Ltd is acting as an Employment Business in relation to this vacancy.