Customer Service Advisor - Utilities

Go Traffic Management Limited; England; On-site; GBP 19,000 - 30,000; Full time

Benefits offered by this job

Competitive salary + benefits package

Job summary

Go Traffic Management Limited seeks a Customer Advisor in Warrington (Lingley Mere) for a permanent full-time position. You will handle customer and client enquiries via telephone, website and email, ensuring high levels of service and accurate daily task completion.

The role requires IT literacy, strong organisational skills, and experience in customer service, with a focus on resolving issues within agreed SLAs and maintaining up-to-date records.

Qualifications

• Experience of working within the Utilities sector is desired but not essential
• deally, you’ll come from a customer service background
• IT and system literate
• Able to work in an organised manner to meet important deadlines

Responsibilities

• Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time
• Ensure that all client and customer operational requirements are met in a professional and efficient manner, by managing your time efficiently and prioritising contacts accordingly
• Maintain and update customers and company/client information databases and ensure that all issues are recorded thoroughly and escalated appropriately
• Manage the resolution of customer complaints within given timescales and keeping within company KPI’s and SLAs

Skills

Customer service

IT literacy

Organisational skills

Utilities experience

Job description

Go Traffic Management Limited seeks a Customer Advisor in Warrington (Lingley Mere) for a permanent full-time position. You will handle customer and client enquiries via telephone, website and email, ensuring high levels of service and accurate daily task completion.

The role requires IT literacy, strong organisational skills, and experience in customer service, with a focus on resolving issues within agreed SLAs and maintaining up-to-date records.