Customer Care Specialist — Own Complex Inquiries

United Utilities; Warrington; Vor Ort; GBP 24.000 - 33.000; Vollzeit

Benefits dieser Stelle

Free on-site parking

Free shuttle bus service

Modern office facilities

Zusammenfassung

United Utilities is seeking a customer-focused professional to join our Networks team in Warrington. You will be the first point of contact, handling complex queries and complaints with care while logging and tracking cases through internal systems.

You’ll maintain ownership from start to finish, delivering practical solutions in a fast-paced environment. You’ll need excellent communication, strong problem-solving skills, and resilience to handle sensitive conversations with empathy.

Qualifikationen

• Excellent communication with empathy and clarity in complex conversations.
• Strong problem-solving to identify root causes and resolve issues.
• Customer-focused mindset ensuring high satisfaction and ownership.
• Tech-savvy and organized to manage cases efficiently.
• Resilient and professional under pressure.

Aufgaben

• Deliver first-point-of-contact support and resolve queries with care.
• Handle high-volume calls and emails and prevent escalation.
• Discuss wastewater and clean water services clearly and practically.
• Log, track, and follow up on customer cases in internal systems.
• Take ownership from start to finish with timely updates.
• Identify recurring problems and suggest service improvements.
• Maintain calm professionalism in challenging situations.

Kenntnisse

Excellent communication

Problem-solving

Customer-centric

Tech-savvy

Resilience

Tools

Internal systems

Jobbeschreibung

United Utilities is seeking a customer-focused professional to join our Networks team in Warrington. You will be the first point of contact, handling complex queries and complaints with care while logging and tracking cases through internal systems.

You’ll maintain ownership from start to finish, delivering practical solutions in a fast-paced environment. You’ll need excellent communication, strong problem-solving skills, and resilience to handle sensitive conversations with empathy.