Customer Service Advisor

Confidential; Liverpool City Region; In loco; GBP 17.000 - 21.000; Tempo pieno

Descrizione del lavoro

Confidential is seeking a Customer Service Advisor in Warrington to manage day-to-day customer enquiries, ensuring clear, helpful information to support each query.

You will respond across agreed channels, record every interaction accurately, listen to concerns, and refer only the complex issues to colleagues. The role offers immediate start and potential extension, with excellent career prospects.

Competenze

• Experience handling customer enquiries in a customer-facing setting.
• Clear written and verbal communication skills.
• The ability to explain information in a straightforward and helpful way.
• Confidence in recording customer information accurately.
• The ability to manage a range of enquiries and organise tasks effectively.
• A practical approach to resolving customer issues and identifying when to refer them.

Mansioni

• Respond to customer enquiries clearly and professionally, providing accurate information and practical next steps.
• Handle customer contact across agreed communication channels and ensure each enquiry is recorded correctly.
• Listen carefully to customer concerns and resolve straightforward issues in a timely manner.
• Refer complex enquiries to the appropriate colleague or team, giving them clear details to support a prompt response.
• Keep customer records up to date so that information is available when it is needed.
• Follow agreed Customer Service processes to provide a consistent experience for customers.
• Work with colleagues to manage enquiries effectively and maintain a reliable service.

Conoscenze

Customer service

Communication

Record-keeping

Organisational skills

Problem-solving

Descrizione del lavoro

As a Customer Service Advisor in Warrington, you will handle day-to-day customer enquiries from customers, ensuring they receive clear, useful information to help support their query.

Client Details

This business is a well-known entity in it' sector and they are looking for an experienced Customer Service Advisor to join their Warrington team.

Description

• Respond to customer enquiries clearly and professionally, providing accurate information and practical next steps.
• Handle customer contact across agreed communication channels and ensure each enquiry is recorded correctly.
• Listen carefully to customer concerns and resolve straightforward issues in a timely manner.
• Refer complex enquiries to the appropriate colleague or team, giving them clear details to support a prompt response.
• Keep customer records up to date so that information is available when it is needed.
• Follow agreed Customer Service processes to provide a consistent experience for customers.
• Work with colleagues to manage enquiries effectively and maintain a reliable service.

Profile

• Experience of handling customer enquiries in a customer-facing setting.
• Clear written and verbal communication skills.
• The ability to explain information in a straightforward and helpful way.
• Confidence in recording customer information accurately.
• The ability to manage a range of enquiries and organise tasks effectively.
• A practical approach to resolving customer issues and identifying when to refer them.

Job Offer

• Fixed-term contract.
• Possibility to go perm or be extended.
• Immediate start.
• Excellent career prospects.