Customer Service Advisor | Hybrid, Caring for Families

The Orders of St John Care Trust; West Midlands; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

NEST Pension Scheme

Life Assurance

Free on-site parking

Blue Light Card

Development opportunities

Job summary

OSJCT is seeking a friendly Customer Service Advisor to join our Head Office team in Lincoln. You will be the first point of contact for people enquiring about our care services, delivering a warm, helpful and professional service to prospective residents and their families.

This role offers a 37.5 hour week with hybrid working, 25 days' annual leave plus Bank Holidays, and the chance to contribute to high-quality, person-centred care across our organisation.

Qualifications

• Excellent customer service and communication skills.
• Friendly, approachable and empathetic manner.
• Ability to build strong relationships with customers and colleagues.
• Strong organisational skills and the ability to manage competing priorities.
• Confidence working in a busy, fast-paced environment.
• Good attention to detail and accurate administration skills.
• Positive, flexible and team-focused attitude.

Responsibilities

• Be the first point of contact for people enquiring about our care services.
• Provide a warm, helpful and professional service to prospective residents and their families.

Skills

Customer service

Communication

Relationship-building

Organisational skills

Attention to detail

Team-oriented

Job description

OSJCT is seeking a friendly Customer Service Advisor to join our Head Office team in Lincoln. You will be the first point of contact for people enquiring about our care services, delivering a warm, helpful and professional service to prospective residents and their families.

This role offers a 37.5 hour week with hybrid working, 25 days' annual leave plus Bank Holidays, and the chance to contribute to high-quality, person-centred care across our organisation.