Housing Customer Care Advisor - Hybrid, 20h/week

Housing Diversity Network; Bradford; Híbrido; GBP 13.000 - 16.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

28 days holiday + bank holidays (pro‑r

Cash health plan

Online GP access

Gym discounts

Volunteer day opportunity

Descripción de la vacante

Accent Group in Bradford is seeking a Customer Service Advisor to help customers with housing-related queries in a friendly, professional role. This part-time position is 20 hours per week with hybrid work (3 days in the office).

The successful candidate will provide empathetic, practical support to resolve issues and ensure customers feel heard, with a focus on accuracy and customer care.

Formación

• Experience in a fast-paced contact centre environment handling high volumes.
• Strong verbal and written communication, clear explanation to customers.
• Problem-solving skills with ownership of enquiries.
• Calm, empathetic approach to challenging conversations.
• Excellent attention to detail and accurate data recording in CRM.
• Numeracy skills and ability to explain figures.

Responsabilidades

• Assist customers with housing-related matters, from rent queries.
• Provide professional, empathetic support and ensure customers feel heard.
• Work with internal teams to resolve complex cases.

Conocimientos

Customer service

Communication

Numeracy

CRM systems

Microsoft Office

Herramientas

CRM systems

Descripción del empleo

Accent Group in Bradford is seeking a Customer Service Advisor to help customers with housing-related queries in a friendly, professional role. This part-time position is 20 hours per week with hybrid work (3 days in the office).

The successful candidate will provide empathetic, practical support to resolve issues and ensure customers feel heard, with a focus on accuracy and customer care.