Customer Service Advisor

The Orders of St John Care Trust; Lincoln; Híbrido; GBP 24.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual leave 25 days + Bank Holidays

NEST Pension

Life Assurance

Free on-site parking

Development opportunities

Blue Light Card discounts

Descripción de la vacante

Orders of St John Care Trust (OSJCT) is recruiting a Customer Service Advisor in Lincoln. The role sits in Head Office, offering 37.5 hours per week with hybrid working (2 days in the office).

You’ll be the first point of contact for inquiries about care services, delivering warm, professional service to prospective residents and their families. We value people-focused care, offer development opportunities and a supportive benefits package, including annual leave, a pension, life assurance and

Formación

• Excellent customer service and communication skills.
• Friendly, approachable and empathetic manner.
• Ability to build strong relationships with customers and colleagues.
• Strong organisational skills and the ability to manage competing priorities.
• Confidence in a busy, fast-paced environment.
• Good attention to detail and accurate administration.

Conocimientos

Customer service

Communication

Empathy

Relationship building

Organisation

Prioritisation

Team player

Descripción del empleo

Customer Service Advisor

Location: Lincoln, LN6 3LQSalary: £26,414 per annumHours: 37.5 hours per week - Hybrid Working (2 Days in the office per week)

Make a difference with every conversation!

Are you passionate about delivering exceptional customer service and making a positive difference to people's lives?

The Orders of St John Care Trust (OSJCT) is looking for a friendly, enthusiastic and customer-focused Customer Service Advisor to join our Head Office team in Lincoln.

This is an exciting opportunity to use your excellent communication and relationship-building skills in a role where every conversation matters. You'll be helping older people and their loved ones take an important step towards finding the right care, making a real difference at a time when they need it most.

About the role

Working as part of our busy and fast-paced Customer Service Team, you'll be one of the first points of contact for people enquiring about our care services.

You'll play an important role in creating a positive first impression of OSJCT, providing a warm, helpful and professional service to prospective residents and their families.

About you

We're looking for someone who genuinely enjoys helping people and takes pride in delivering outstanding customer service.

You’ll ideally have:

• Excellent customer service and communication skills.
• A friendly, approachable and empathetic manner.
• The ability to build strong relationships with customers and colleagues.
• Strong organisational skills and the ability to manage competing priorities.
• Confidence working in a busy, fast-paced environment.
• Good attention to detail and accurate administration skills.
• A positive, flexible and team-focused attitude.

About OSJCT

The Orders of St John Care Trust (OSJCT) is one of the UK's largest not-for-profit care providers, specialising in high-quality, person-centred care for older people across our care homes and extra care housing.

We're passionate about caring for people - not just our residents, but their loved ones and our dedicated colleagues too.

As a charitable, not-for-profit organisation, we reinvest back into our residents, employees and care homes. This means we can offer competitive pay, exciting training programmes and opportunities for personal and professional development.

We're continuing to grow nationwide and are always looking for talented people who share our values and ambition to make a difference.

Working hours

This is a 37.5-hour working week, with a rotating shift pattern:

• 8:30am - 5:00pm
• 10:00am - 6:30pm
• One Saturday per month, 8:30am - 5:00pm, with a pro-rata day off in lieu.

The role also includes working one Bank Holiday per year, excluding Christmas Day, Boxing Day and New Year's Day.

What we can offer you

We believe in looking after our colleagues as well as the people in our care. Our benefits include:

• 25 days' annual leave plus 8 Bank Holidays.
• NEST Pension Scheme.
• Life Assurance.
• Free on-site parking.
• Development and progression opportunities to help you grow your career.
• Blue Light Card, giving you access to fantastic discounts on shopping, days out, restaurants and much more.

Ready to make a difference?

If you're passionate about people, thrive in a busy customer service environment and want to be part of an organisation where caring is at the heart of everything we do, we'd love to hear from you!

All successful candidates will be required to undertake a Basic DBS check. All offers of employment are subject to a satisfactory DBS background check.

We reserve the right to close this vacancy early if we receive a high volume of applications, so please don't delay in submitting your application.