Inbound Customer Care Specialist | Hybrid Role

Job Advert; Harlow; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

OA Group is seeking a friendly, professional Customer Service Advisor to join its team on a full-time basis with hybrid working after training. You will handle incoming customer calls, respond to enquiries, resolve issues, and deliver excellent customer service.

You should have strong communication skills, be comfortable using computers, and remain calm while handling varied queries. Training is provided, with a hybrid option after successful training and confidence.

Qualifications

• Excellent verbal communication and listening skills.
• Confident speaking to customers over the telephone.
• Friendly, patient and professional approach.
• Comfortable using computers and learning new systems.
• Good organisational skills and attention to detail.
• Reliable, punctual and motivated to deliver excellent customer service.
• Positive attitude and willingness to learn.

Responsibilities

• Handle incoming customer service calls and respond to enquiries professionally.
• Provide accurate information and guidance to customers.
• Resolve customer queries and complaints efficiently and effectively.
• Listen carefully to understand customer needs and provide solutions.
• Update customer records and maintain accurate data in internal systems.
• Follow company procedures and ensure interactions meet standards.
• Collaborate with colleagues to ensure a positive customer experience.

Skills

Verbal communication

Listening skills

Telephone communication

Computers/learning new systems

Organisational skills

Punctuality

Willingness to learn

Tools

CRM software

Job description

OA Group is seeking a friendly, professional Customer Service Advisor to join its team on a full-time basis with hybrid working after training. You will handle incoming customer calls, respond to enquiries, resolve issues, and deliver excellent customer service.

You should have strong communication skills, be comfortable using computers, and remain calm while handling varied queries. Training is provided, with a hybrid option after successful training and confidence.