Customer Service Advisor – Flexible, Impactful Housing Support

Derby City Council; East Midlands; Presencial; GBP 26 000 - 27 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible working

Work-life balance

LGPS (Local Government Pension Scheme)

Health initiatives

Green travel options

Resumo da oferta

Derby Homes is seeking a friendly Customer Service Advisor to join our Customer Services Team. You will be the first point of contact, handling enquiries across phone, face-to-face and online channels.

This fast-paced role offers training in social housing services, a 37-hour week, and a permanent contract; benefits include flexible working, the local government pension scheme and a focus on customer care.

Qualificações

• Experience delivering excellent customer service over the phone and face to face.
• Strong IT skills, including Microsoft Office.
• A calm, professional communicator who listens, empathises, and keeps a positive attitude.

Responsabilidades

• Handle customer enquiries via phone, face-to-face, and online with speed, accuracy, and a friendly approach.
• Get hands-on training and learn all about social housing and Derby Homes’ services.

Conhecimentos

Customer service

Microsoft Office

Communication

Accuracy

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Derby Homes is seeking a friendly Customer Service Advisor to join our Customer Services Team. You will be the first point of contact, handling enquiries across phone, face-to-face and online channels.

This fast-paced role offers training in social housing services, a 37-hour week, and a permanent contract; benefits include flexible working, the local government pension scheme and a focus on customer care.