Property Solutions Customer Experience Advisor (Hybrid)

Qualis Group; Loughton; Hybride; GBP 27 000 - 29 000; Plein temps

Avantages offerts par ce poste

Pension scheme contributions 7%

Life Insurance 4x salary

25 days holiday plus bank holidays

Résumé du poste

Qualis Group is seeking a Customer Service Advisor in Loughton with hybrid working options. You will support operational delivery, handle queries by phone and email, and interact with tenants, suppliers, and council staff to ensure high-quality service.

The role offers a salary between £27,200 and £29,000 per annum, reflecting your skills. Benefits include a 7% pension contribution, life insurance, and generous holiday entitlement.

Qualifications

• GCSE or equivalent in Maths and English.
• Experience in a planning or customer service setting.
• Experience in a target-driven environment.
• Ability to handle challenging customer situations.
• Experience with handling queries via phone and email.

Responsabilités

• Dealing with queries via phone and email, communicating primarily with tenants of Council accommodation but also other residents, suppliers, contractors and other stakeholders including Councillors and MPs.
• Receive, diagnose, record and issue repairs, heating breakdown, void and electrical repair requests from the public and other staff utilising software available
• Follow up works instructions as necessary
• Deal with any routine queries and any associated telephone calls and correspondence
• Collaborate as one team with the Resource Planners, Customer Experience Assistant and other staff across Qualis Property Solutions and Epping Forest District Council
• Prepare, as required, official orders for authorisation and issuing to contractors and/or suppliers
• Deal with all initial matters relating to rechargeable work including letters, invoices and records
• Assist as required with documentation and administration within the Repairs Service
• Logging and authorising decorating vouchers for void properties
• Carry out any data entry as required
• Maintaining other records and statistics as required
• Any other duties that may be considered appropriate and necessary to the post
• Ensure confidentiality and adhere to GDPR regulations at all times

Connaissances

Customer service

Communication

Problem solving

Planning

Organisational skills

GDPR compliance

Formation

GCSE Maths & English

Outils

Microsoft Excel

Microsoft Word

Description du poste

Qualis Group is seeking a Customer Service Advisor in Loughton with hybrid working options. You will support operational delivery, handle queries by phone and email, and interact with tenants, suppliers, and council staff to ensure high-quality service.

The role offers a salary between £27,200 and £29,000 per annum, reflecting your skills. Benefits include a 7% pension contribution, life insurance, and generous holiday entitlement.