Customer Services Representative

The Orders of St John Care Trust; West Midlands; Híbrido; GBP 24.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

NEST Pension Scheme

Life Assurance

Free on-site parking

Blue Light Card

Development opportunities

Descripción de la vacante

OSJCT is seeking a friendly Customer Service Advisor to join our Head Office team in Lincoln. You will be the first point of contact for people enquiring about our care services, delivering a warm, helpful and professional service to prospective residents and their families.

This role offers a 37.5 hour week with hybrid working, 25 days' annual leave plus Bank Holidays, and the chance to contribute to high-quality, person-centred care across our organisation.

Formación

• Excellent customer service and communication skills.
• Friendly, approachable and empathetic manner.
• Ability to build strong relationships with customers and colleagues.
• Strong organisational skills and the ability to manage competing priorities.
• Confidence working in a busy, fast-paced environment.
• Good attention to detail and accurate administration skills.
• Positive, flexible and team-focused attitude.

Responsabilidades

• Be the first point of contact for people enquiring about our care services.
• Provide a warm, helpful and professional service to prospective residents and their families.

Conocimientos

Customer service

Communication

Relationship-building

Organisational skills

Attention to detail

Team-oriented

Descripción del empleo

Customer Service Advisor Location: Lincoln, LN6 3LQ Salary: £26,414 per annum Hours: 37.5 hours per week - Hybrid Working (2 Days in the office per week) Make a difference with every conversation! Are you passionate about delivering exceptional customer service and making a positive difference to people's lives? The Orders of St John Care Trust (OSJCT) is looking for a friendly, enthusiastic and customer-focused Customer Service Advisor to join our Head Office team in Lincoln. This is an exciting opportunity to use your excellent communication and relationship-building skills in a role where every conversation matters. You'll be helping older people and their loved ones take an important step towards finding the right care, making a real difference at a time when they need it most.

About the role

Working as part of our busy and fast-paced Customer Service Team, you'll be one of the first points of contact for people enquiring about our care services. You'll play an important role in creating a positive first impression of OSJCT, providing a warm, helpful and professional service to prospective residents and their families.

About you

• Excellent customer service and communication skills.
• A friendly, approachable and empathetic manner.
• The ability to build strong relationships with customers and colleagues.
• Strong organisational skills and the ability to manage competing priorities.
• Confidence working in a busy, fast-paced environment.
• Good attention to detail and accurate administration skills.
• A positive, flexible and team-focused attitude.

About OSJCT

The Orders of St John Care Trust (OSJCT) is one of the UK's largest not-for-profit care providers, specialising in high-quality, person-centred care for older people across our care homes and extra care housing. We're passionate about caring for people - not just our residents, but their loved ones and our dedicated colleagues too. As a charitable, not-for-profit organisation, we reinvest back into our residents, employees and care homes. This means we can offer competitive pay, exciting training programmes and opportunities for personal and professional development. We're continuing to grow nationwide and are always looking for talented people who share our values and ambition to make a difference.

Working hours

Working hours: This is a 37.5-hour working week, with a rotating shift pattern.

• 8:30am - 5:00pm
• 10:00am - 6:30pm
• One Saturday per month, 8:30am - 5:00pm, with a pro-rata day off in lieu.

The role also includes working one Bank Holiday per year, excluding Christmas Day, Boxing Day and New Year's Day.

What we can offer you

• 25 days' annual leave plus 8 Bank Holidays.
• NEST Pension Scheme.
• Life Assurance.
• Free on-site parking.
• Development and progression opportunities to help you grow your career.
• Blue Light Card, giving you access to fantastic discounts on shopping, days out, restaurants and much more.

All successful candidates will be required to undertake a Basic DBS check. All offers of employment are subject to a satisfactory DBS background check.