Customer Care Advisor - Hybrid (London) - Maternity Cover

Lottie; Greater London; Hybride; GBP 30 000 - 33 000; Plein temps

Avantages offerts par ce poste

Hybrid work (2 core office days)

26 days + bank holidays pro rata

Résumé du poste

Lottie is recruiting a Customer Care Advisor to support families navigating the social care landscape from its London Bridge office. This maternity-cover role offers a hybrid setup with two core office days weekly and an initial six-month contract, with potential extension depending on business needs.

You will build trusted relationships, facilitate personalised care matching, and represent the brand with warmth while feeding customer insights back to product teams.

Qualifications

• Desire to deliver personalised support for people in difficult situations.
• Calm and grounded in emotional situations while guiding families to practical solutions.
• Excited by measurable impact in a startup and growth goals.
• Proactive attitude and willingness to improve processes.

Responsabilités

• Build trusted relationships with families and guide them through complex care journeys with personalisation.
• Coordinate with care partners to match and support decisions for families.
• Represent Lottie's brand with warmth and expertise, creating exceptional experiences.

Description du poste

Lottie is recruiting a Customer Care Advisor to support families navigating the social care landscape from its London Bridge office. This maternity-cover role offers a hybrid setup with two core office days weekly and an initial six-month contract, with potential extension depending on business needs.

You will build trusted relationships, facilitate personalised care matching, and represent the brand with warmth while feeding customer insights back to product teams.