Customer Service Advisor — Growth, Perks & Impact

TVS SCS; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A customer service company in Greater London is seeking a Customer Service Advisor to manage incoming calls, process bookings, and handle customer inquiries. The ideal candidate will have experience in a call center and possess strong communication skills. Responsibilities include maintaining CRM records and ensuring service standards. This role offers a competitive salary and various employee benefits such as a pension and holiday leave.

Benefits

Company pension

25 days holiday

Employee discounts on various attractions

Gym discount savings

Employee Assistance Program

Qualifications

• Experience answering calls and responding to customer inquiries.
• Understanding of operational performance factors.

Responsibilities

• Answer inbound calls professionally.
• Respond to customer inquiries and complaints.
• Advise customers on company services.
• Complete call notes and update CRM.
• Meet performance targets for speed and quality.

Skills

Previous experience in a call center environment

Excellent communication skills

Problem-solving skills

Tools

CRM software

Job description

A customer service company in Greater London is seeking a Customer Service Advisor to manage incoming calls, process bookings, and handle customer inquiries. The ideal candidate will have experience in a call center and possess strong communication skills. Responsibilities include maintaining CRM records and ensuring service standards. This role offers a competitive salary and various employee benefits such as a pension and holiday leave.