Customer Service Advisor Gosport Borough Council

Portsmouth City Council; Gosport; On-site; GBP 25,000 - 26,000; Part time

Job summary

A local government authority is seeking a motivated Customer Service Advisor for a 12-month temporary contract. This part-time role (21 hours per week) involves providing excellent front-line service at the Town Hall in Gosport. The ideal candidate will have experience in customer service, strong communication skills, and a positive attitude towards public interaction. Comprehensive training will be provided, and this role offers a salary ranging from £25,583 to £25,989 pro rata.

Qualifications

• Experience working with the public and basic computer skills.
• Ability to handle customer enquiries effectively.
• Motivated individual with a friendly demeanor.

Responsibilities

• Deliver a high standard of front-line services.
• Act as the first point of contact for customers.
• Ensure a positive and professional customer experience.

Skills

Sales Experience

Time Management

Order Management System

Customer Service

Dealership Experience

GM Vehicles

Retail Sales

Tire Service

Automotive Repair

OSHA

Service Writing

Automotive Service

Job description

Overview

Job Title: Customer Service Advisor (12 Month Temporary Contract)

Hours: 21 Hours per week over 3 days

Salary: 25583 - 25989 per annum pro rata

Location: Town Hall Gosport

About the role

Join Our Customer Services Team. We are seeking a motivated individual to join our small friendly Customer Services team. This role is responsible for delivering a high standard of front-line services across our main reception, cashiers counter, contact centre and post room.

As the first point of contact for our customers, both in person and over the phone, you will play a key role in ensuring a positive and professional experience for all.

You should have experience working with the public and possess basic computer skills to input and retrieve information accurately while handling customer enquiries. Full training will be provided on our switchboard and customer service IT systems.

If you are interested in this opportunity please refer to the attached job profile for further details about the role and the qualities we are seeking in the ideal candidate.

How to apply

To make sure your application stands out, review the job profile and how to apply to ensure your application matches the requirements of the role. Please ensure you read and follow the guidance so you can demonstrate how you meet the criteria under who is the person on the job profile.

PLEASE DO NOT JUST SUBMIT A CV.

Please refer to the how to apply document when you complete your application as there is information in there that you need to include and evidence in your application for this role. This is important or you are likely not to be shortlisted.

Application details

Application form

Email your submission to:

Application Closing Date: Monday 27th October 2025

Interviews Date: Friday 7th November 2025

All applicants will be advised once shortlisting has been completed.

Requirements

Required Experience: Unclear Seniority

Key Skills: Sales Experience, Time Management, Order Management System, Customer Service, Dealership Experience, GM Vehicles, Retail Sales, Tire Service, Automotive Repair, OSHA, Service Writing, Automotive Service

Employment Type: Intern

Experience: years

Vacancy: 1

Salary: 25583 - 25989