Customer Service Advisor (German Speaking)

Talk Staff Group Limited; Baildon; On-site; GBP 27,000 - 33,000; Full time

Job summary

Talk Staff Group Limited in the United Kingdom is seeking a fluent German-speaking Customer Service Advisor to join our team. You will handle inbound and outbound calls, assist customers in German and English, upsell products, and maintain accurate records in our internal systems.

A background in customer services or sales in the motor industry is preferred. Office-based role, Monday to Friday, 9am-5:30pm, offering 24 days holiday plus 8 bank holidays, development opportunities, and

Qualifications

• Minimum 1-2 years in customer services/sales within the motor industry.
• Excellent internal and external communication.
• Proficient in MS Office; experience with customer databases.
• Attention to detail and professional telephone skills.

Responsibilities

• Manage inbound & outbound calls with a professional approach.
• Spot opportunities to upsell products and services to maximise sales.
• Handle live chat enquiries online with confidence.
• Provide accurate information in German and English over the phone or in person.
• Update customer records in internal systems as needed.
• Create invoices, proformas and credit notes.
• Generate courier labels for deliveries.
• Liaise with the technical team and act as the link between customers and staff.

Skills

Fluent German

Written & verbal communication

Excellent telephone manner

Attention to detail

Tools

MS Office

Job description

Do you have an interest in cars and love speaking with people? We are looking for a fluent German-speaking multilingual candidate with excellent written and verbal communication skills, who is confident communicating professionally in both German and English to fulfil a fantastic opportunity for a Customer Service Advisor to join their team and help their customers.

To be considered for the role, you'll require the following essentials:

• A minimum of 1-2 years' experience within a customer services/sales role witing the motor industry
• Excellent internal and external communication
• Proficient in MS Office
• Attention to detail
• Excellent telephone manner

Within this position, you'll also be:

• Managing inbound & outbound calls
• Spotting opportunities to upsell products & services for maximising sales
• Handling live chat enquiries online with confidence
• Providing accurate information to customers, whether over the phone or in person
• Updating customer records and our internal database as needed
• Creating invoices, proformas, and credit notes
• Generating courier labels for outbound & inbound deliveries
• Liaising effectively with our internal technical team
• Acting as the vital link between customers and technical staff

Salary & Working Hours

• Salary is £30,000 per annum
• Working hours are Monday - Friday, 9am - 5.30pm (Office based)
• 24 days holiday plus 8 bank holidays
• Team building outings
• Development & training opportunities