Customer Service Advisor (German Speaking)

Confidential; Heanor; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Team building outings

Development & training opportunities

Job summary

Confidential in the United Kingdom is seeking a fluent German-speaking Customer Service Advisor. You will handle inbound/outbound calls, assist customers in German and English, upsell products, and manage live chats with precision.

Office-based role with development and training opportunities. The ideal candidate has 1–2 years in motor industry customer service, strong communication skills, and proficiency in MS Office.

Qualifications

• 1–2 years experience in customer services/sales role within the motor industry
• Excellent internal and external communication
• Proficient in MS Office
• Attention to detail
• Excellent telephone manner

Responsibilities

• Managing inbound & outbound calls
• Spotting opportunities to upsell products & services for maximizing sales
• Handling live chat enquiries online with confidence
• Providing accurate information to customers over the phone or in person
• Updating customer records and internal database as needed
• Creating invoices, proformas, and credit notes
• Generating courier labels for outbound & inbound deliveries
• Liaising with internal technical team
• Acting as the vital link between customers and technical staff

Skills

German language (fluent)

Customer service

Communication

Tools

MS Office

Job description

Do you have an interest in cars and love speaking with people? We are looking for a fluent German-speaking multilingual candidate with excellent written and verbal communication skills, who is confident communicating professionally in both German and English to fulfil a fantastic opportunity for a Customer Service Advisor to join their team and help their customers.

To be considered for the role, you ll require the following essentials:

• A minimum of 1-2 years experience within a customer services/sales role witing the motor industry
• Excellent internal and external communication
• Proficient in MS Office
• Attention to detail
• Excellent telephone manner

Within this position, you ll also be:

• Managing inbound & outbound calls
• Spotting opportunities to upsell products & services for maximising sales
• Handling live chat enquiries online with confidence
• Providing accurate information to customers, whether over the phone or in person
• Updating customer records and our internal database as needed
• Creating invoices, proformas, and credit notes
• Generating courier labels for outbound & inbound deliveries
• Liaising effectively with our internal technical team
• Acting as the vital link between customers and technical staff

Salary & Working Hours

• Salary is £30,000 per annum
• Working hours are Monday Friday, 9am 5.30pm (Office based)
• 24 days holiday plus 8 bank holidays
• Team building outings
• Development & training opportunities