Customer Sales Advisor - German Speaking

ECU Testing; City Of London; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Full on-the-job training

32 days holiday per year

Monthly sales bonus

Free work uniform and PPE

Free takeaway meal every Friday

Access to fully equipped company gym

Birthday gifts

Christmas party (paid for by the MD)

Annual team-building days

Excellent in-house career progression

Job summary

ECU Testing is seeking a Customer Sales Advisor in the United Kingdom. The role focuses on assisting customers and trade partners, advising on parts and services, and upselling solutions.

You will handle live chat, process invoices, and maintain order records, while collaborating with our technical teams to resolve issues for German- and English-speaking customers. We seek a native German speaker or fluent multilingual candidate with automotive experience and strong communication skills, in a

Qualifications

• Native German or fluent German, with excellent written and spoken English.
• Solid automotive industry background.
• Experience in customer-facing or telephone-based roles.
• Ability to explain technical information clearly to customers.

Responsibilities

• Handle inbound and outbound calls with customers and trade partners.
• Advise customers on suitable parts, services, and solutions.
• Identify opportunities to upsell products and services.
• Manage live chat and online enquiries.
• Create invoices, proformas, credit notes, and courier labels.
• Maintain accurate customer and order records.
• Act as the link between customers and internal technical teams to resolve issues quickly.
• Communicate with German-speaking and international customers.

Skills

German language fluency

English language fluency

Customer service experience

Automotive knowledge

Job description

• Handling inbound and outbound calls with customers and trade partners.
• Advising customers on suitable parts, services, and solutions.
• Identifying opportunities to upsell products and services.
• Managing live chat and online enquiries.
• Creating invoices, proformas, credit notes, and courier labels.
• Maintaining accurate customer and order records.
• Acting as the link between customers and our internal technical teams to resolve issues quickly.
• Communicating with German-speaking and international customers.

What we offer

• Full on-the-job training, with continuous development throughout your career at ECU Testing Ltd.
• 32 days holiday per year (including bank holidays).
• Monthly sales bonus.
• Free work uniform and PPE.
• Free takeaway meal every Friday ("Fat Friday").
• Access to a fully equipped company gym.
• Birthday gifts, Christmas party (paid for by the MD), and annual team-building days.
• Excellent in-house career progression opportunities.

If you are an automotive professional and want to bring your technical expertise into a rewarding customer-focused role, we'd love to hear from you.

We are looking for a native German speaker or a fluent German-speaking multilingual candidate with excellent written and verbal communication skills and will be confident communicating professionally in both German and English.

Do you have a solid background in the automotive industry and enjoy helping others with technical advice?

We have an exciting opportunity for an experienced automotive professional to join our team as a Customer Sales Advisor.

Whether you come from a parts sales environment or are a former workshop technician looking to move into a customer-facing role, your knowledge and experience will help our customers get the right solution, first time., We require candidates with:

• Experience in the automotive industry (parts sales, service desk, or workshop background ideal).
• A strong understanding of vehicle components, systems, and fault symptoms.
• Proven ability to communicate technical information clearly to customers.
• Experience in customer-facing or telephone-based roles preferred.
• Fluency in German and English verbal and written communication skills.