Customer Service Advisor (German Speaking)

Talk Staff Recruitment; Heanor; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Team outings

Training opportunities

Job summary

Talk Staff Recruitment is seeking a fluent German-speaking Customer Service Advisor to join their Derbyshire team. The role requires handling customer enquiries, upselling where appropriate, and maintaining accurate records in our system.

You will work Monday to Friday, 9am–5.30pm, in-office in Heanor. Strong communication in German and English is essential, along with 1–2 years of relevant experience and proficiency in MS Office.

Qualifications

• Fluent German-speaking candidate with excellent written and verbal communication in German and English.
• 1–2 years experience in customer services/sales in the motor industry.
• Excellent internal and external communication skills.
• Proficient in MS Office and office software.
• Excellent telephone manner.

Responsibilities

• Manage inbound & outbound calls and live chat with customers.
• Spot opportunities to upsell products and services to maximise sales.
• Provide accurate information to customers over the phone or in person.
• Update customer records and internal database as needed.
• Create invoices, proformas and credit notes.
• Generate courier labels for outbound and inbound deliveries.
• Liaise with internal technical team.
• Act as the link between customers and technical staff.

Skills

German language

Customer service experience

Communication skills

Telephone manner

Tools

MS Office

Job description

Customer Service Advisor (German Speaking)

Talk Staff Recruitment, Heanor, Derbyshire, England

Customer Service Advisor (German Speaking)

Talk Staff Recruitment

Do you have an interest in cars and love speaking with people? We are looking for a fluent German-speaking multilingual candidate with excellent written and verbal communication skills, who is confident communicating professionally in both German and English to fulfil a fantastic opportunity for a Customer Service Advisor to join their team and help their customers.

To be considered for the role, you’ll require the following essentials:

• A minimum of 1-2 years’ experience within a customer services/sales role witing the motor industry
• Excellent internal and external communication
• Proficient in MS Office
• Excellent telephone manner

Within this position, you’ll also be:

• Managing inbound & outbound calls
• Spotting opportunities to upsell products & services for maximising sales
• Handling live chat enquiries online with confidence
• Providing accurate information to customers, whether over the phone or in person
• Updating customer records and our internal database as needed
• Creating invoices, proformas, and credit notes
• Generating courier labels for outbound & inbound deliveries
• Liaising effectively with our internal technical team
• Acting as the vital link between customers and technical staff

Salary & Working Hours

• Salary is £30,000 per annum
• Working hours are Monday – Friday, 9am – 5.30pm (Office based)
• Team building outings
• Development & training opportunities

Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.

Talk Staff Recruitment act as an Recruitment Agency in relation to this vacancy.