Customer Sales Advisor - German Speaking

ECU Testing LTD.; East Midlands; Vor Ort; GBP 23.000 - 30.000; Vollzeit

Benefits dieser Stelle

32 days holiday

Monthly sales bonus

Free work uniform and PPE

Free takeaway meal every Friday

Fully equipped company gym

Birthday gifts

Christmas party (paid for by MD)

Annual team-building days

Career progression opportunities

Zusammenfassung

ECU Testing Ltd. in the East Midlands area is seeking a native German speaker or fluent German-speaking professional to join as a Customer Sales Advisor.

You will communicate with German-speaking and international customers, advise on parts, services and solutions, and work closely with our technical teams to resolve issues. The ideal candidate has automotive industry experience, understands vehicle components and fault symptoms, and can explain technical information clearly in both German and

Qualifikationen

• Experience in the automotive industry (parts sales, service desk, or workshop background).
• Strong understanding of vehicle components, systems, and fault symptoms.
• Proven ability to communicate technical information clearly to customers.
• Experience in customer-facing or telephone-based roles preferred.
• Fluency in German and English verbal and written communication skills.

Aufgaben

• Handle inbound and outbound calls with customers and trade partners.
• Advise customers on suitable parts, services, and solutions.
• Identify opportunities to upsell products and services.
• Manage live chat and online enquiries.
• Create invoices, proformas, credit notes, and courier labels.
• Maintain accurate customer and order records.
• Act as the link between customers and internal technical teams to resolve issues quickly.
• Communicate with German-speaking and international customers.

Kenntnisse

German language

English language

Customer service

Technical explanation

Jobbeschreibung

We are looking for a native German speaker or a fluent German-speaking multilingual candidate with excellent written and verbal communication skills and will be confident communicating professionally in both German and English.

Do you have a solid background in the automotive industry and enjoy helping others with technical advice?
We have an exciting opportunity for an experienced automotive professional to join our team as a Customer Sales Advisor.

Whether you come from a parts sales environment or are a former workshop technician looking to move into a customer-facing role, your knowledge and experience will help our customers get the right solution, first time.

About us

We re based conveniently between Nottingham and Derby, right by the entrance to Shipley Country Park 700 acres of stunning countryside that our team enjoys for walking, biking, and a relaxed café lunch break.

What we re looking for

We require candidates with:

• Experience in the automotive industry (parts sales, service desk, or workshop background ideal).
• A strong understanding of vehicle components, systems, and fault symptoms.
• Proven ability to communicate technical information clearly to customers.
• Experience in customer-facing or telephone-based roles preferred.
• Fluency in German and English verbal and written communication skills.

What you ll be doing

• Handling inbound and outbound calls with customers and trade partners.
• Advising customers on suitable parts, services, and solutions.
• Identifying opportunities to upsell products and services.
• Managing live chat and online enquiries.
• Creating invoices, proformas, credit notes, and courier labels.
• Maintaining accurate customer and order records.
• Acting as the link between customers and our internal technical teams to resolve issues quickly.
• Communicating with German-speaking and international customers.

What we offer

• Full on-the-job training, with continuous development throughout your career at ECU Testing Ltd.
• 32 days holiday per year (including bank holidays).
• Monthly sales bonus.
• Free work uniform and PPE.
• Free takeaway meal every Friday ( Fat Friday ).
• Access to a fully equipped company gym.
• Birthday gifts, Christmas party (paid for by the MD), and annual team-building days.
• Excellent in-house career progression opportunities.

If you are an automotive professional and want to bring your technical expertise into a rewarding customer-focused role, we d love to hear from you.