Customer Service & Sales Advisor

Talk Staff; Heanor; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

24 days holiday plus 8 bank holidays

Development opportunities

Team building outings

Job summary

Talk Staff Group is seeking a Customer Service & Saes Advisor to join their team and help customers solve their car troubles. You'll manage inbound and outbound calls, spot upsell opportunities, and handle live chat enquiries with confidence.

Essentials include 1–2 years in a customer services/sales role in the motor industry, excellent communication, proficiency in MS Office, and a keen eye for detail and a strong telephone manner.

Qualifications

• 1–2 years in a customer services/sales role within the motor industry.
• Excellent internal & external communication.
• Proficient in MS Office.
• Attention to detail.
• Excellent telephone manner.

Responsibilities

• Managing inbound & outbound calls.
• Spotting opportunities to upsell products & services for maximising sales.
• Handling live chat enquiries online with confidence.
• Providing accurate information to customers, whether over the phone or in person.
• Updating customer records and our internal database as needed.
• Creating invoices, proformas, and credit notes.
• Generating courier labels for outbound & inbound deliveries.
• Liaising effectively with our internal technical team.
• Acting as the vital link between customers and technical staff.

Skills

Customer service

Telephone sales

Communication

MS Office

Attention to detail

Telephone manner

Tools

MS Office

Job description

Do you have an interest in cars and love speaking with people? Our client has got a fantastic opportunity for a Customer Service & Saes Advisor to join their team and help their customers solve their car troubles!

Our client is looking for someone with proven experience in a telephone sales or customer service role.

To be considered for the role, you'll require the following essentials:

• A minimum of 1-2 years' experience within a customer services/sales role witing the motor industry
• Excellent internal & external communication
• Proficient in MS Office
• Attention to detail
• Excellent telephone manner

Within this position, you'll also be:

• Managing inbound & outbound calls
• Spotting opportunities to upsell products & services for maximising sales
• Handling live chat enquiries online with confidence
• Providing accurate information to customers, whether over the phone or in person
• Updating customer records and our internal database as needed
• Creating invoices, proformas, and credit notes
• Generating courier labels for outbound & inbound deliveries
• Liaising effectively with our internal technical team
• Acting as the vital link between customers and technical staff

Salary & Working Hours

• Salary is GBP30,000 per annum
• Working hours are Monday - Friday, 9am - 5.30pm (Office based)
• 24 days holiday plus 8 bank holidays
• Team building outings
• Development & training opportunities

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