Customer Service & Sales Advisor

Talk Staff; East Midlands; On-site; GBP 27,000 - 33,000; Full time

Job summary

Talk Staff Group is seeking a Customer Service & Sales Advisor to join the team and help customers resolve car issues. The role requires 1–2 years in motor-industry customer service/sales, strong communication, MS Office proficiency, attention to detail, and an excellent telephone manner.

You will manage calls, upsell products, handle live chat, update records, and assist with invoicing and courier labels. This office-based role runs Monday–Friday, 9am–5.30pm, with 24 days of holiday plus 8 bank

Qualifications

• 1–2 years in customer service/sales in motor industry.
• Excellent internal and external communication.
• Proficient in MS Office.
• Attention to detail.
• Excellent telephone manner.

Responsibilities

• Handle inbound and outbound calls.
• Upsell products and services to maximise sales.
• Handle live chat enquiries.
• Provide accurate information by phone or in person.
• Update customer records in internal database.
• Create invoices, proformas, and credit notes.
• Generate courier labels for deliveries.
• Coordinate with internal technical team.
• Act as the link between customers and technical staff.

Skills

Customer service experience

Motor industry experience

MS Office proficiency

Attention to detail

Telephone manner

Job description

Do you have an interest in cars and love speaking with people? Our client has got a fantastic opportunity for a Customer Service & Saes Advisor to join their team and help their customers solve their car troubles!

Our client is looking for someone with proven experience in a telephone sales or customer service role.

To be considered for the role, you'll require the following essentials:

• A minimum of 1-2 years' experience within a customer services/sales role witing the motor industry
• Excellent internal and external communication
• Proficient in MS Office
• Attention to detail
• Excellent telephone manner

Within this position, you'll also be:

• Managing inbound & outbound calls
• Spotting opportunities to upsell products & services for maximising sales
• Handling live chat enquiries online with confidence
• Providing accurate information to customers, whether over the phone or in person
• Updating customer records and our internal database as needed
• Creating invoices, proformas, and credit notes
• Generating courier labels for outbound & inbound deliveries
• Liaising effectively with our internal technical team
• Acting as the vital link between customers and technical staff

Salary & Working Hours

• Salary is £30,000 per annum
• Working hours are Monday - Friday, 9am - 5.30pm (Office based)
• 24 days holiday plus 8 bank holidays
• Team building outings
• Development & training opportunities