Customer Service Advisor - French

Advancing People; Nottingham; Hybrid; GBP 24,000; Full time

Job summary

A recruitment agency is seeking a French Speaking Customer Service Advisor / Account Coordinator. The role, based in Nottingham, involves providing excellent customer service primarily to French-speaking clients. Responsibilities include processing orders and retaining customers. This full-time position offers a salary of £24,000 with hybrid working conditions: 2 days in the office and 3 days remote.

Benefits

Attractive company benefits

Flexible working hours

Qualifications

• Fluent in French, both oral and written.
• Strong customer focus and professional approach.
• Ability to work effectively as part of a team.

Responsibilities

• Deliver high-quality customer service.
• Assist with new customer enquiries.
• Process orders received via various channels.

Skills

Fluent in French

Strong customer focus

Excellent communication skills

Effective teamwork

Good computer skills

Job description

Advancing People Multilingual - Recruitment Specialists are now recruiting for a French Speaking Customer Service Advisor / Account Coordinator on a hybrid basis.

As a French Speaking Account Coordinator / Customer Service Advisor it will be your responsibility to work with customers, primarily those based in the French speaking region and covering the French speaking markets, providing excellent customer service via phone, live-chat and email ensuring enquiries are dealt with in a prompt and professional manner.

Roles & Responsibilities:

• Deliver high quality customer service
• Assist with new customer's enquiries
• Process orders received via the telephone, fax, e-mail or internet
• Be proactive in the area of Customer retention

Person Specification:

• Fluent in French
• Strong customer focus and professional approach
• Excellent communication skills, both oral and written
• Ability to work effectively as part of a team
• Good computer skills
• Positive "can do" attitude

This is a full time, 12 Month Fixed Term Contract offering an annual salary of £24,000 + attractive company benefits.

The role offers flexibility to work from home / Remote working

2 days office based in Nottingham City Centre, 3 days remote each week

Advancing People Multilingual - Recruitment Specialists

Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.