Member Services Advisor — Flexible Hours & Growth

TRT Construction Services; Ripon; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Holiday

Bonus

Pension

Healthcare

My Benefits

Job summary

YBS in Ripon is seeking a Customer Consultant to support members across branches and channels, helping them choose products for savings, home buying, and future planning. Training provided, with focus on service over sales.

You’ll join a welcoming team and develop skills through induction and ongoing coaching. Flexible working options and local community involvement are part of the role.

Qualifications

• Mindset focused on helping others and serving customers.
• Willingness to learn and develop through training.
• Openness to embracing change with curiosity.
• Respect for diverse perspectives and inclusivity.
• Empathy and emotional intelligence in interactions.
• Comfort with digital tools and learning new technologies.
• Commitment to personal development and future readiness.

Responsibilities

• Build meaningful relationships with our members and help them find the right products and services to support their goals—whether that’s saving for a special trip, buying a first home, or planning for the future.
• Communicate confidently across multiple channels, including in-branch, over the phone, and online, to support members with their accounts.
• Focus on doing what’s right for our members—without the pressure of sales targets.

Skills

Empathy

Customer service

Communication

Adaptability

Digital tools

Teamwork

Growth mindset

Job description

YBS in Ripon is seeking a Customer Consultant to support members across branches and channels, helping them choose products for savings, home buying, and future planning. Training provided, with focus on service over sales.

You’ll join a welcoming team and develop skills through induction and ongoing coaching. Flexible working options and local community involvement are part of the role.