Customer Service Advisor — Flexible Hours & Growth

Yorkshire Building Society; Greenock; Hybrid; GBP 18,000 - 21,000; Full time

Benefits offered by this job

28 days holiday + Bank Holidays

On-target bonus up to 15% of eligible\

Pension up to 11%

Private medical insurance

My Benefits discounts

Job summary

Yorkshire Building Society in Greenock is looking for a Customer Service Advisor to help members with their accounts and guide them to the right products and services. You'll build relationships across in-branch, phone, and online channels, delivering great customer care.

The role emphasizes doing what's right for members, without hard sales targets, and offers flexible working options, induction and training, and a supportive team in a welcoming community.

Qualifications

• No financial services background required; mindset and values matter most.
• Willingness to learn and adapt in a dynamic environment.
• Ability to build rapport with members across channels.

Responsibilities

• Build meaningful relationships with members and help them find the right products and services.
• Communicate confidently across in-branch, phone, and online channels to support members with their accounts.
• Focus on doing what’s right for members without sales targets.

Skills

Customer service

Communication

Relationship building

Empathy

Adaptability

Job description

Yorkshire Building Society in Greenock is looking for a Customer Service Advisor to help members with their accounts and guide them to the right products and services. You'll build relationships across in-branch, phone, and online channels, delivering great customer care.

The role emphasizes doing what's right for members, without hard sales targets, and offers flexible working options, induction and training, and a supportive team in a welcoming community.