Branch Customer Care Advisor

Jobtrain; Glasgow; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Holiday 25 days

Annual bonus 7%/up to 15%

Pension 11%

Private medical insurance

Benefits portal access

Job summary

YBS Glasgow is seeking a friendly Customer Service Advisor to help members choose the right products and services. You will build relationships, assist across in-branch, phone, and online channels, and support members with their accounts while keeping the customer at the center.

You don’t need banking experience; we value mindset, adaptability, empathy, and collaboration. Training and development are provided, and we offer a flexible, inclusive environment with a focus on work-life balance.

Qualifications

• No banking background required; mindset and values matter most.
• Willingness to learn and adapt in a changing environment.
• Ability to build relationships and support members across channels.

Responsibilities

• Build meaningful relationships with members and help them find suitable products and services.
• Communicate confidently across in-branch, phone, and online channels to assist with accounts.
• Focus on doing what’s right for members, without sales targets.

Skills

Customer focus

Communication

Empathy

Relationship-building

Growth mindset

Digital tools

Adaptability

Team collaboration

Job description

YBS Glasgow is seeking a friendly Customer Service Advisor to help members choose the right products and services. You will build relationships, assist across in-branch, phone, and online channels, and support members with their accounts while keeping the customer at the center.

You don’t need banking experience; we value mindset, adaptability, empathy, and collaboration. Training and development are provided, and we offer a flexible, inclusive environment with a focus on work-life balance.