Customer Service Advisor — Grow with Digital Banking

Jobtrain; Greenock; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Holiday allowance

Bonus opportunity

Pension plan

Private medical insurance

Employee discounts

Job summary

Yorkshire Building Society in Greenock is seeking a Customer Service Advisor to help members choose products and services that support their goals, from saving for a trip to planning for the future. You’ll build relationships and guide colleagues and members across in-branch, phone, and online channels.

You don’t need a background in financial services; what matters is your mindset, adaptability, and empathy.

Qualifications

• No formal financial services background required
• Customer-first mindset and empathy
• Comfort with using digital tools and learning new technologies

Responsibilities

• Build meaningful relationships with members and help them find products and services that support their goals
• Communicate confidently across in-branch, over the phone, and online channels to support members with their accounts
• Focus on doing what’s right for members without the pressure of sales targets

Job description

Yorkshire Building Society in Greenock is seeking a Customer Service Advisor to help members choose products and services that support their goals, from saving for a trip to planning for the future. You’ll build relationships and guide colleagues and members across in-branch, phone, and online channels.

You don’t need a background in financial services; what matters is your mindset, adaptability, and empathy.