Branch Customer Experience Advisor

Yorkshire Building Society; Nottingham; Hybrid; GBP 21.000 - 25.000; Vollzeit

Benefits dieser Stelle

Holiday

Bonus

Pension

Healthcare

My Benefits

Zusammenfassung

Yorkshire Building Society is seeking a Customer Service Advisor to join our Nottingham branch network, helping members with their accounts and guiding them to suitable products and services.

You’ll engage with customers across in-branch, phone, and online channels, delivering a high standard of service. We emphasise a people-first approach, flexible working options, and clear development pathways within a supportive team.

Qualifikationen

• Mindset and values are prioritized over specific background
• Willingness to learn and adapt in a dynamic customer-facing role
• Good communication across multiple channels

Aufgaben

• Build meaningful relationships with members and help them find the right products and services
• Communicate confidently across in-branch, phone, and online channels to assist members with their accounts
• Focus on doing what’s right for members without pressure from sales targets

Jobbeschreibung

Yorkshire Building Society is seeking a Customer Service Advisor to join our Nottingham branch network, helping members with their accounts and guiding them to suitable products and services.

You’ll engage with customers across in-branch, phone, and online channels, delivering a high standard of service. We emphasise a people-first approach, flexible working options, and clear development pathways within a supportive team.