Customer Experience Advisor – Branch Network

Yorkshire Building Society; Glasgow; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

25 days holiday + BH

On-target bonus 7% (up to 15%)

Pension contributions up to 11%

Private medical insurance

Employee discount portal

Job summary

Yorkshire Building Society in Glasgow invites applications for a Customer Service Advisor role in our Branch Network. You will build relationships with members, help them choose suitable products, and support accounts across in-branch, phone, and online channels.

No sales targets; emphasis on doing what’s right for members, with flexible working options and development opportunities through induction and training.

Qualifications

• Motivated to go the extra mile for colleagues and members.
• Thrives in dynamic environments and embraces change with curiosity.
• Values diversity and understands the importance of different perspectives.
• Shows empathy and emotional intelligence, creating a welcoming atmosphere.
• Builds strong, respectful relationships with members and teammates.
• Growth mindset and eager to learn through training and development opportunities.
• Confident using digital tools and open to learning new technologies.
• Committed to personal development and staying future-ready.

Responsibilities

• Build meaningful relationships with our members and help them find the right products and services to support their goals.
• Communicate confidently across multiple channels, including in-branch, over the phone, and online, to support members with their accounts.
• Focus on doing what’s right for our members—without the pressure of sales targets.

Skills

Customer service

Communication

Digital tools

Empathy

Team collaboration

Job description

Yorkshire Building Society in Glasgow invites applications for a Customer Service Advisor role in our Branch Network. You will build relationships with members, help them choose suitable products, and support accounts across in-branch, phone, and online channels.

No sales targets; emphasis on doing what’s right for members, with flexible working options and development opportunities through induction and training.