Branch Customer Experience Advisor

Yorkshire Building Society; Doncaster; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Holiday

Bonus

Pension

Healthcare

My Benefits

Job summary

Yorkshire Building Society is seeking a Customer Service Advisor for its Doncaster branch network. You’ll build meaningful relationships with members, help them choose the right products and services, and support them across in-branch, over the phone and online.

We value empathy, adaptability and a customer-first mindset. Enjoy a flexible role with development opportunities, in a welcoming team that avoids hard sales targets while providing induction and ongoing training.

Qualifications

• No formal financial background required.
• Strong communication across multiple channels.
• Ability to adapt to changing priorities with a positive attitude.
• Eagerness to learn and develop through training.

Responsibilities

• Build meaningful relationships with members and help them find suitable products and services.
• Communicate confidently across in-branch, phone and online channels.
• Deliver customer service without prescriptive sales targets.

Skills

Customer focus

Communication

Empathy

Team player

Digital literacy

Job description

Yorkshire Building Society is seeking a Customer Service Advisor for its Doncaster branch network. You’ll build meaningful relationships with members, help them choose the right products and services, and support them across in-branch, over the phone and online.

We value empathy, adaptability and a customer-first mindset. Enjoy a flexible role with development opportunities, in a welcoming team that avoids hard sales targets while providing induction and ongoing training.