Hybrid Customer Service Advisor: Birmingham & Wolverhampton

Yorkshire Building Society; Birmingham; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Holiday

Bonus

Pension

Healthcare

My Benefits

Job summary

Yorkshire Building Society is seeking a Customer Service Advisor to join our Birmingham and Wolverhampton branch network. You’ll build meaningful relationships with members, help them find the right products and services, and support accounts across in-branch, phone, and online channels.

You don’t need prior financial services experience; what matters is your mindset, empathy, and willingness to learn. We offer flexible development, a comprehensive induction, and opportunities to progress within

Qualifications

• No prior financial services experience required; the role values mindset and willingness to learn.
• Ability to build meaningful relationships and work well with others.
• Comfort with using multiple channels – in-branch, phone, and online – to support members.

Responsibilities

• Build meaningful relationships with our members and help them find the right products and services to support their goals.
• Communicate confidently across multiple channels, including in-branch, over the phone, and online, to support members with their accounts.
• Focus on doing what’s right for our members without the pressure of sales targets.

Skills

Customer service

Relationship building

Communication skills

Digital literacy

Adaptability

Job description

Yorkshire Building Society is seeking a Customer Service Advisor to join our Birmingham and Wolverhampton branch network. You’ll build meaningful relationships with members, help them find the right products and services, and support accounts across in-branch, phone, and online channels.

You don’t need prior financial services experience; what matters is your mindset, empathy, and willingness to learn. We offer flexible development, a comprehensive induction, and opportunities to progress within