Customer Experience Advisor — Flexible, Growth‑Oriented

Yorkshire Building Society; Leeds; Remote; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Holiday 28 days

Bonus up to 15%

Pension up to 11%

Private medical insurance

Employee discounts portal

Job summary

Yorkshire Building Society invites applications for a Customer Service Advisor in our Branch Network. You will build meaningful relationships with members, guiding them to suitable products and services, across in-branch, phone, and online channels.

We value empathy, curiosity, and a willingness to learn, with flexible, inclusive working practices and a strong emphasis on development and member-first service as we digitally transform.

Qualifications

• Customer-facing mindset with focus on helping members
• Ability to communicate confidently across in-branch, phone, and online channels
• Empathy and emotional intelligence to create a welcoming atmosphere

Responsibilities

• Build meaningful relationships with members and help them find suitable products and services
• Communicate confidently across in-branch, phone, and online channels to support members with their accounts
• Focus on what’s right for members without sales targets

Skills

Customer service

Communication

Empathy

Relationship building

Teamwork

Curiosity

Digital tooling

Learning mindset

Multi-channel support

Job description

Yorkshire Building Society invites applications for a Customer Service Advisor in our Branch Network. You will build meaningful relationships with members, guiding them to suitable products and services, across in-branch, phone, and online channels.

We value empathy, curiosity, and a willingness to learn, with flexible, inclusive working practices and a strong emphasis on development and member-first service as we digitally transform.