Customer Care & Resolution Specialist

Confidential; Crewe; Sur place; GBP 18 000 - 24 000; Plein temps

Avantages offerts par ce poste

Free onsite parking

Free onsite gym facilities

Worker Wellbeing Programme

Rewards, discounts & offers

Supportive working environment

Career development opportunities

Résumé du poste

Acorn by Synergie in Crewe, Cheshire is recruiting for Customer Service Advisors to join a growing team. This is a full-time role offering 40 hours per week on a 7-day rota with variable start and finish times, plus free onsite parking and gym access.

You will be a confident communicator who helps customers and resolves queries with care. You will handle enquiries, listen to needs, identify solutions and work with specialist teams to ensure resolutions are delivered.

Qualifications

• Experience in customer service, contact centres, retail, hospitality or a service-based role.
• Excellent verbal communication and active listening skills.
• Positive, professional and customer-focused approach.
• Confident using computers and able to learn new systems quickly.
• Ability to stay calm, organised and professional in a busy environment.
• Willingness to take ownership of customer queries and work as part of a team.
• Flexible approach to working hours and shift patterns.

Responsabilités

• Handle inbound customer enquiries professionally and with empathy.
• Listen to customers, understand their needs and identify appropriate solutions.
• Take ownership of customer issues and work towards the best possible outcome.
• Provide clear and accurate information using a range of internal systems.
• Resolve queries efficiently while maintaining high customer service standards.
• Work closely with specialist teams when additional support is required.
• Maintain accurate and up-to-date customer records.
• Handle customer information responsibly and maintain high standards of data security.
• Contribute positively to a team environment focused on collaboration and customer satisfaction.

Description du poste

Acorn by Synergie in Crewe, Cheshire is recruiting for Customer Service Advisors to join a growing team. This is a full-time role offering 40 hours per week on a 7-day rota with variable start and finish times, plus free onsite parking and gym access.

You will be a confident communicator who helps customers and resolves queries with care. You will handle enquiries, listen to needs, identify solutions and work with specialist teams to ensure resolutions are delivered.