Hybrid Customer Account Manager – Service & Relationships

Acorn by Synergie; Caerphilly; Hybrid; GBP 25,000 - 26,000; Full time

Job summary

Acorn by Synergie in Caerphilly is seeking a Customer Account Manager to join a friendly team. You will handle customer orders, provide general and technical advice, respond to enquiries, and resolve complaints while maintaining a professional approach.

The role offers a permanent, full-time position with a 37-hour week, Monday-Friday, and hybrid working after probation (two days at home, three days in the office). Training and development are provided.

Qualifications

• Positive, customer-focused approach.
• Excellent communication skills at all levels.
• Strong organisational skills with ability to manage workloads and meet deadlines.
• Strong relationship-building skills with internal and external stakeholders.

Responsibilities

• Provide general and technical advice to customers via telephone and email.
• Process customer orders, respond to enquiries and resolve customer complaints professionally.
• Deal with a range of customers daily, providing information, advice and support.
• Work collaboratively with the team to deliver an excellent customer experience.
• Maintain a professional telephone manner when communicating with internal and external customers.
• Take proactive action to minimise order delays, keeping customers and internal colleagues informed.

Skills

Customer service

Communication

Teamwork

Problem solving

Relationship building

Analytical skills

Tools

Microsoft Office

Job description

Acorn by Synergie in Caerphilly is seeking a Customer Account Manager to join a friendly team. You will handle customer orders, provide general and technical advice, respond to enquiries, and resolve complaints while maintaining a professional approach.

The role offers a permanent, full-time position with a 37-hour week, Monday-Friday, and hybrid working after probation (two days at home, three days in the office). Training and development are provided.