Customer Service Advisor – 3 days per week

Workwell Group; Chester; Hybrid; GBP 23,000 - 28,000; Part time

Benefits offered by this job

Pension

Health Assured

Life Assurance

Cycle to Work Scheme

Awards

Long Service Recognition

Annual Pay Review

Employee Referral

Job summary

Workwell Contractor Solutions in Chester, United Kingdom, is seeking a Customer Service Advisor to join the team. You’ll handle inbound and outbound calls, emails and live chats, becoming the first point of contact for contractors and aiming for first-contact resolution.

The role offers 3 office days per week with a hybrid setup, 9:00–17:30, and a prorated salary around £25,275, plus benefits such as pension and health schemes.

Qualifications

• Customer service experience in a fast-paced environment is preferred.
• Confident and professional communicator with a friendly approach.
• Strong problem-solver: able to think on your feet and prioritise tasks.
• Empathetic, patient and a team player with great interpersonal skills.
• Target-driven mindset with comfortable working to KPIs.

Responsibilities

• Handle inbound customer queries across campaigns via phone, email, and live chat.
• Make outbound calls to support customers with inquiries.
• Aim for first-contact resolution where possible.
• Complete administrative tasks as assigned by your manager.
• Work towards set KPIs to ensure excellent service delivery.

Skills

Customer service

Phone & email

Multitasking

KPI driven

Job description

We are looking for a Customer Service Advisor to join the team working 3 days a week in the office. As a Customer Service Advisor, you’ll be the first point of contact for our contractors, handling inbound and outbound calls, emails, and live chats. Your goal? To provide exceptional service while resolving queries efficiently

What you’ll be doing:

• Handle inbound customer queries across multiple campaigns via phone, email, and live chat.
• Make outbound calls to support customers with their inquiries.
• Aim for first-contact resolution wherever possible.
• Complete administrative tasks as assigned by your manager.
• Work towards set KPIs to ensure excellent service delivery.

We’d love to hear from someone that:

• Has customer service experience (preferably in a fast-paced environment).
• Is a confident and professional communicator with a friendly approach.
• Is a problem solver: Ability to think on your feet and prioritize tasks.
• Has strong interpersonal skills: Empathetic, patient, and a team player.
• Has a target-driven mindset: Comfortable working with KPIs.
• Is a multitasker
• Is a fast learner: Willing to quickly adapt and understand payroll services.

What we can offer you:

• 25 days annual leave (increasing with service) + bank holidays
• Pension
• Health Assured
• Life Assurance
• Cycle to Work Scheme
• Awards
• Long Service Recognition
• Annual Pay Review
• Employee Referral

Please note, the salary will be prorated

Brand: Workwell Contractor Solutions
Territory: EMEA
Location : Chester, United Kingdom
Salary : £25,275– £25, 275
Workplace : Office
Experience : Mid
Hours : Mon – Fri 9:00 – 17:30