Customer Service Advisor

Acorn Recruitment; Crewe; Sur place; GBP 20 000 - 24 000; Plein temps

Avantages offerts par ce poste

Free onsite parking

Onsite gym facilities

Wellbeing programme

Rewards, discounts and offers scheme

Résumé du poste

Acorn Recruitment in Crewe, Cheshire, is seeking a Customer Service Advisor to handle enquiries, identify solutions and own issues through to resolution within a supportive team. This full-time role offers a 40-hour week and a 7-day rota with variable shifts.

Onsite parking, gym facilities and wellbeing perks are available to support a customer-focused, calm and solution-driven approach. The role emphasizes clear communication, strong problem-solving and collaboration across teams to ensure high

Qualifications

• Previous experience in customer service or similar roles.
• Excellent verbal communication and active listening.
• Confident with computers and quick learner.

Responsabilités

• Handle inbound customer enquiries professionally and with empathy.
• Listen to customers, understand needs and identify appropriate solutions.
• Take ownership of customer issues and work towards the best possible outcome.
• Provide clear and accurate information using a range of internal systems.
• Resolve queries efficiently while maintaining high customer service standards.
• Work closely with specialist teams when additional support is required.
• Maintain accurate and up-to-date customer records.
• Contribute positively to a team environment focused on collaboration and customer satisfaction.

Connaissances

Customer service

Active listening

Communication

Team player

Problem solving

Outils

CRM software

Description du poste

Customer Service Advisor | Customer Service Representative | Customer Support Advisor | Contact Centre Advisor Crewe, Cheshire | Full-Time | 40 Hours per Week | 7-Day Rota | Variable Shifts

Introduction Acorn by Synergie is recruiting for Customer Service Advisors to join a growing team in Crewe, Cheshire.

This is an excellent opportunity for someone with experience in customer service, contact centres, retail, hospitality or another service-focused environment who enjoys helping people and finding solutions.

You’ll handle customer enquiries, understand their needs and take ownership of issues through to resolution, while working as part of a supportive and collaborative team.

If you’re a confident communicator who can stay calm under pressure and genuinely enjoys making a difference to customers, we’d like to hear from you.

What We Offer

Full-time position, 40 hours per week. 7-day rota with variable start and finish times.

• Free onsite parking.
• Free access to onsite gym facilities.
• Access to the Acorn by Synergie Worker Wellbeing Programme.
• Acorn by Synergie rewards, discounts and offers scheme.
• Supportive, friendly and inclusive working environment.
• Opportunity to develop your customer service skills within a growing team.

Key Duties

• Handle inbound customer enquiries professionally and with empathy.
• Listen to customers, understand their needs and identify appropriate solutions.
• Take ownership of customer issues and work towards the best possible outcome.
• Provide clear and accurate information using a range of internal systems.
• Resolve queries efficiently while maintaining high customer service standards.
• Work closely with specialist teams when additional support is required.
• Maintain accurate and up-to-date customer records.
• Handle customer information responsibly and maintain high standards of data security.
• Contribute positively to a team environment focused on collaboration and customer satisfaction.

Requirements

• Previous experience in customer service, contact centre, retail, hospitality or another service-based role.
• Excellent verbal communication and active listening skills.
• Positive, professional and customer-focused approach.
• Confident using computers and able to learn new systems quickly.
• Ability to remain calm, organised and professional in a busy environment.
• Strong problem-solving skills and willingness to take ownership of customer queries.
• Ability to work effectively as part of a team.
• Flexible approach to working hours and shift patterns.

Working Hours

The role involves working 40 hours per week across a 7-day rota, with variable start and finish times within the following core opening hours: Monday-Friday: 8am-8pm Saturday: 9am-6pm Sunday: 10am-5pm You will be required to work one weekend day for two out of every three weekends, with the third weekend fully off.