Customer Service Advisor

Acorn by Synergie; Crewe; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Free onsite parking

Onsite gym access

Wellbeing programme

Discounts and offers

Job summary

Acorn by Synergie is recruiting for a Customer Service Advisor to join a growing team in Crewe, Cheshire. The role is a full-time position (40 hours per week) on a 7-day rota with variable start and finish times.

You will handle inbound inquiries, provide solutions, and support customers with empathy. The ideal candidate has experience in customer service or a service-focused environment and is confident with computers and new systems.

Qualifications

• Experience in customer service, contact centres, retail or hospitality.
• Excellent verbal communication and active listening.
• Positive, professional and customer-focused approach.
• Confident using computers and able to learn new systems quickly.
• Able to stay calm and organized in a busy environment.
• Strong problem-solving skills and willingness to take ownership.

Responsibilities

• Handle inbound customer enquiries professionally and with empathy.
• Listen to customers, understand needs and identify solutions.
• Take ownership of issues and work towards the best outcome.
• Provide clear information using internal systems.
• Resolve queries efficiently while maintaining high standards.
• Collaborate with specialist teams when additional support is required.
• Maintain accurate customer records and data security.
• Contribute to a collaborative, customer-focused team environment.

Skills

Customer service

Communication

Teamwork

Problem solving

Job description

Customer Service Advisor | Customer Service Representative | Customer Support Advisor | Contact Centre Advisor

Crewe, Cheshire | Full-Time | 40 Hours per Week | 7-Day Rota | Variable Shifts

Introduction

Acorn by Synergie is recruiting for Customer Service Advisors to join a growing team in Crewe, Cheshire.

This is an excellent opportunity for someone with experience in customer service, contact centres, retail, hospitality or another service-focused environment who enjoys helping people and finding solutions.

What We Offer

• Full-time position, 40 hours per week.
• 7-day rota with variable start and finish times.
• Free onsite parking.
• Free access to onsite gym facilities.
• Access to the Acorn by Synergie Worker Wellbeing Programme.
• Acorn by Synergie rewards, discounts and offers scheme.
• Supportive, friendly and inclusive working environment.
• Opportunity to develop your customer service skills within a growing team.

Key Duties

• Handle inbound customer enquiries professionally and with empathy.
• Listen to customers, understand their needs and identify appropriate solutions.
• Take ownership of customer issues and work towards the best possible outcome.
• Provide clear and accurate information using a range of internal systems.
• Resolve queries efficiently while maintaining high customer service standards.
• Work closely with specialist teams when additional support is required.
• Maintain accurate and up-to-date customer records.
• Handle customer information responsibly and maintain high standards of data security.
• Contribute positively to a team environment focused on collaboration and customer satisfaction.

Requirements

• Previous experience in customer service, contact centre, retail, hospitality or another service-based role.
• Excellent verbal communication and active listening skills.
• Positive, professional and customer-focused approach.
• Confident using computers and able to learn new systems quickly.
• Ability to remain calm, organised and professional in a busy environment.
• Strong problem-solving skills and willingness to take ownership of customer queries.
• Ability to work effectively as part of a team.
• Flexible approach to working hours and shift patterns.

Working Hours

The role involves working 40 hours per week across a 7-day rota, with variable start and finish times within the following core opening hours:

Monday-Friday: 8am-8pm
Saturday: 9am-6pm
Sunday: 10am-5pm

You will be required to work one weekend day for two out of every three weekends, with the third weekend fully off.

This role could suit candidates searching for Customer Service Advisor jobs in Crewe, Customer Service jobs in Cheshire, Contact Centre jobs in Crewe, Customer Support jobs in Crewe and Customer Service Representative jobs in Cheshire.